Travella McEntire
Buffalo,NY
Overview
18
18
years of professional experience
Work History
State Employee
WNYDDSO
West Seneca, NY
09.2002 - 01.2007
- Assist individuals with mental and physical disabilities
- Charted and recorded information in client files.
- Tracked client movement on and off the unit by documenting times and destinations of clients.
- Checked facility for open windows, locked doors, malfunctioning smoke detectors and other safety hazards.
- Quickly responded to crisis situations when severe mental health and behavioral issues arose.
- Efficiently gathered information from families and social services agencies to inform development of treatment plans.
- Documented all patient information including service plans, treatment reports and progress notes.
- Collaborated closely with treatment team to appropriately coordinate client care services.
- Interacted with clinical staff and external resources such as school or community personnel.
- Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
- Worked with parents and teachers to implement consistent behavior therapy techniques at home and school.
- Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications.
- Assisted clients in scheduling home visits and phone calls and monitored effectiveness of these activities.
- Monitored patients prescribed psychotropic medications to assess the medications' effectiveness and side effects.
- Administered medication to patients presenting serious risk of danger to themselves and others.
Program Manager
People Inc
Buffalo, NY
01.2007 - Current
- Wrote programs for people with mental retardation disabilities
- Oversee daily Operations
- Served as lead clinician for patients with bipolar, depression, anxiety and personality disorders.
- Consulted with and developed appropriate treatment and rehabilitation plans for dually diagnosed patients.
- Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members.
- Executed appropriate risk-assessment and mitigation strategies.
- Administered medication to patients presenting serious risk of danger to themselves and others.
- Evaluated patients to determine potential need to transfer to specialized inpatient mental health facilities.
- Monitored patients prescribed psychotropic medications to assess the medications' effectiveness and side effects.
- Evaluated patients for psychiatric services and psychotropic medications.
- Assisted clients in scheduling home visits and phone calls and monitored effectiveness of these activities.
- Developed appropriate policies for the identification of medically-related social and emotional needs of clients.
- Guided clients in understanding illnesses and treatment plans.
- Referred clients to other programs and community agencies to enhance treatment processes.
- Organized treatment projects that focused on problem solving skills and creative thinking.
- Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications.
- Worked with parents and teachers to implement consistent behavior therapy techniques at home and school.
- Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
- Developed comprehensive treatment plans that focused on accurate diagnosis and behavioral treatment of problems.
- Interacted with clinical staff and external resources such as school or community personnel.
- Collaborated closely with treatment team to appropriately coordinate client care services.
- Documented all patient information including service plans, treatment reports and progress notes.
- Efficiently gathered information from families and social services agencies to inform development of treatment plans.
- Quickly responded to crisis situations when severe mental health and behavioral issues arose.
- Checked facility for open windows, locked doors, malfunctioning smoke detectors and other safety hazards.
- Tracked client movement on and off the unit by documenting times and destinations of clients.
- Charted and recorded information in client files.
- Effectively managed time and caseloads based on [25>] sessions per week.
- Kept up-to-date, thorough and accurate case files.
- Met with clients one-on-one to determine necessary services and make appropriate treatment recommendations.
Mail Carrier
United States Postal Service
Buffalo, NY
07.2002 - 08.2002
- Sorted mail, delivered mail, loaded and unloaded mail trucks, and delivered packages.
Casual Mail Carrier
United States Postal Service
Buffalo, NY
03.1999 - 06.1999
- Sorted Mail
- Delivered Mail
- Loaded & Unloaded mail trucks
- Delivered packages.
- Dusted and mopped all hard surfaces.
- Polished furniture and metal fixtures.
- Dusted and mopped all hard surfaces.
- Gathered and emptied trash and recycling bins.
- Cleaned Venetian blinds, including washing and vacuuming them.
- Dusted furniture, walls, machines and equipment.
- Wet mopped and spot mopped public corridors, washrooms and classrooms.
- Notified building managers about needed repairs and replacement equipment.
- Maintained all janitorial equipment in a clean, safe and operable condition.
- Removed breakfast and lunch garbage after each meal period.
- Cleaned and maintained bathrooms and showers and swept and mopped floors.
Teacher Assistant
Board of Education
Buffalo, NY
08.1998 - 04.1999
- Promoted language development skills through reading and storytelling.
- Applied the positive reinforcement method to redirect negative behaviors.
- Conducted small group and individual classroom activities based on differentiated learning needs.
- Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.
- Organized field trips to local parks, fire stations and zoos.
Case Manager
Bethel
Buffalo, NY
12.1997 - 12.1997
- Enrolled children
- Scheduled medical and dental appointments
- Performed referrals for appropriate service
- Evaluated and addressed children needs and concerns.
- Maintained a caseload of [
- Consulted with other professionals regarding the treatment of children.
- Educated residents and their families regarding other community resources.
- Completed intake assessments with parents and drafted community re-entry plans following treatment.
- Set up meetings to talk with the families, conducted home inspections.
- Setup busing transportation for the children to and from school.
Casual Clerk
United Postal Service
Buffalo, NY
11.1994 - 01.1995
- Sorted mail, Packed mail into bins.
Cashier
Hills
Buffalo, NY
11.1994 - 11.1994
- Operated cash register
- Maintained positive customer service relations
- Checked inventory
- Stocked shelves.
Cashier, Customer Service
Hunter Executive Temp Agency
Buffalo, NY
08.1987 - 11.1987
- Processed an average of [50] transactions each day in a timely manner.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Helped customers select products that best fit their personal needs.
- Educated customers on product and service offerings.
- Offered exceptional customer service to differentiate and promote the company brand.
- Consulted with customers on the latest styles and trends.
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Collected Voter Signatures
Days Inn Hotel
Buffalo, NY
06.1986 - 09.1986
Secretary
Precinct
Buffalo, NY
01.1993 - 12.1993
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Designed electronic file systems and maintained electronic and paper files.
- Maintained the front desk and reception area in a neat and organized fashion.
- Served as central point of contact for all outside vendors needing to gain access to the building.
- Wrote reports and correspondence from dictation and handwritten notes.
- Dispersed incoming mail to correct recipients throughout the office.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Received and distributed faxes and mail in a timely manner.
Timeline
Program Manager
People Inc
01.2007 - Current
State Employee
WNYDDSO
09.2002 - 01.2007
Mail Carrier
United States Postal Service
07.2002 - 08.2002
Casual Mail Carrier
United States Postal Service
03.1999 - 06.1999
Teacher Assistant
Board of Education
08.1998 - 04.1999
Case Manager
Bethel
12.1997 - 12.1997
Casual Clerk
United Postal Service
11.1994 - 01.1995
Cashier
Hills
11.1994 - 11.1994
Secretary
Precinct
01.1993 - 12.1993
Cashier, Customer Service
Hunter Executive Temp Agency
08.1987 - 11.1987
Collected Voter Signatures
Days Inn Hotel
06.1986 - 09.1986