Overview
Work History
Timeline
Generic

Travella McEntire

Buffalo,NY

Overview

18
18
years of professional experience

Work History

State Employee

WNYDDSO
West Seneca, NY
09.2002 - 01.2007
  • Assist individuals with mental and physical disabilities
  • Charted and recorded information in client files.
  • Tracked client movement on and off the unit by documenting times and destinations of clients.
  • Checked facility for open windows, locked doors, malfunctioning smoke detectors and other safety hazards.
  • Quickly responded to crisis situations when severe mental health and behavioral issues arose.
  • Efficiently gathered information from families and social services agencies to inform development of treatment plans.
  • Documented all patient information including service plans, treatment reports and progress notes.
  • Collaborated closely with treatment team to appropriately coordinate client care services.
  • Interacted with clinical staff and external resources such as school or community personnel.
  • Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
  • Worked with parents and teachers to implement consistent behavior therapy techniques at home and school.
  • Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications.
  • Assisted clients in scheduling home visits and phone calls and monitored effectiveness of these activities.
  • Monitored patients prescribed psychotropic medications to assess the medications' effectiveness and side effects.
  • Administered medication to patients presenting serious risk of danger to themselves and others.

Program Manager

People Inc
Buffalo, NY
01.2007 - Current
  • Wrote programs for people with mental retardation disabilities
  • Oversee daily Operations
  • Served as lead clinician for patients with bipolar, depression, anxiety and personality disorders.
  • Consulted with and developed appropriate treatment and rehabilitation plans for dually diagnosed patients.
  • Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members.
  • Executed appropriate risk-assessment and mitigation strategies.
  • Administered medication to patients presenting serious risk of danger to themselves and others.
  • Evaluated patients to determine potential need to transfer to specialized inpatient mental health facilities.
  • Monitored patients prescribed psychotropic medications to assess the medications' effectiveness and side effects.
  • Evaluated patients for psychiatric services and psychotropic medications.
  • Assisted clients in scheduling home visits and phone calls and monitored effectiveness of these activities.
  • Developed appropriate policies for the identification of medically-related social and emotional needs of clients.
  • Guided clients in understanding illnesses and treatment plans.
  • Referred clients to other programs and community agencies to enhance treatment processes.
  • Organized treatment projects that focused on problem solving skills and creative thinking.
  • Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications.
  • Worked with parents and teachers to implement consistent behavior therapy techniques at home and school.
  • Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
  • Developed comprehensive treatment plans that focused on accurate diagnosis and behavioral treatment of problems.
  • Interacted with clinical staff and external resources such as school or community personnel.
  • Collaborated closely with treatment team to appropriately coordinate client care services.
  • Documented all patient information including service plans, treatment reports and progress notes.
  • Efficiently gathered information from families and social services agencies to inform development of treatment plans.
  • Quickly responded to crisis situations when severe mental health and behavioral issues arose.
  • Checked facility for open windows, locked doors, malfunctioning smoke detectors and other safety hazards.
  • Tracked client movement on and off the unit by documenting times and destinations of clients.
  • Charted and recorded information in client files.
  • Effectively managed time and caseloads based on [25>] sessions per week.
  • Kept up-to-date, thorough and accurate case files.
  • Met with clients one-on-one to determine necessary services and make appropriate treatment recommendations.

Mail Carrier

United States Postal Service
Buffalo, NY
07.2002 - 08.2002
  • Sorted mail, delivered mail, loaded and unloaded mail trucks, and delivered packages.

Casual Mail Carrier

United States Postal Service
Buffalo, NY
03.1999 - 06.1999
  • Sorted Mail
  • Delivered Mail
  • Loaded & Unloaded mail trucks
  • Delivered packages.
  • Dusted and mopped all hard surfaces.
  • Polished furniture and metal fixtures.
  • Dusted and mopped all hard surfaces.
  • Gathered and emptied trash and recycling bins.
  • Cleaned Venetian blinds, including washing and vacuuming them.
  • Dusted furniture, walls, machines and equipment.
  • Wet mopped and spot mopped public corridors, washrooms and classrooms.
  • Notified building managers about needed repairs and replacement equipment.
  • Maintained all janitorial equipment in a clean, safe and operable condition.
  • Removed breakfast and lunch garbage after each meal period.
  • Cleaned and maintained bathrooms and showers and swept and mopped floors.

Teacher Assistant

Board of Education
Buffalo, NY
08.1998 - 04.1999
  • Promoted language development skills through reading and storytelling.
  • Applied the positive reinforcement method to redirect negative behaviors.
  • Conducted small group and individual classroom activities based on differentiated learning needs.
  • Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.
  • Organized field trips to local parks, fire stations and zoos.

Case Manager

Bethel
Buffalo, NY
12.1997 - 12.1997
  • Enrolled children
  • Scheduled medical and dental appointments
  • Performed referrals for appropriate service
  • Evaluated and addressed children needs and concerns.
  • Maintained a caseload of [
  • Consulted with other professionals regarding the treatment of children.
  • Educated residents and their families regarding other community resources.
  • Completed intake assessments with parents and drafted community re-entry plans following treatment.
  • Set up meetings to talk with the families, conducted home inspections.
  • Setup busing transportation for the children to and from school.

Casual Clerk

United Postal Service
Buffalo, NY
11.1994 - 01.1995
  • Sorted mail, Packed mail into bins.

Cashier

Hills
Buffalo, NY
11.1994 - 11.1994
  • Operated cash register
  • Maintained positive customer service relations
  • Checked inventory
  • Stocked shelves.

Cashier, Customer Service

Hunter Executive Temp Agency
Buffalo, NY
08.1987 - 11.1987
  • Processed an average of [50] transactions each day in a timely manner.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Helped customers select products that best fit their personal needs.
  • Educated customers on product and service offerings.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Consulted with customers on the latest styles and trends.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.

Collected Voter Signatures

Days Inn Hotel
Buffalo, NY
06.1986 - 09.1986

Secretary

Precinct
Buffalo, NY
01.1993 - 12.1993
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Designed electronic file systems and maintained electronic and paper files.
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Served as central point of contact for all outside vendors needing to gain access to the building.
  • Wrote reports and correspondence from dictation and handwritten notes.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Received and distributed faxes and mail in a timely manner.

Timeline

Program Manager

People Inc
01.2007 - Current

State Employee

WNYDDSO
09.2002 - 01.2007

Mail Carrier

United States Postal Service
07.2002 - 08.2002

Casual Mail Carrier

United States Postal Service
03.1999 - 06.1999

Teacher Assistant

Board of Education
08.1998 - 04.1999

Case Manager

Bethel
12.1997 - 12.1997

Casual Clerk

United Postal Service
11.1994 - 01.1995

Cashier

Hills
11.1994 - 11.1994

Secretary

Precinct
01.1993 - 12.1993

Cashier, Customer Service

Hunter Executive Temp Agency
08.1987 - 11.1987

Collected Voter Signatures

Days Inn Hotel
06.1986 - 09.1986

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Travella McEntire