Traveonna Simpson
Richburg,SC
Summary
With over six years of experience in customer service, I have developed strong skills in financial management and ensuring customer satisfaction. This has resulted in my early promotion to the position of young manager. I am confident that I can deliver similar results for your company. My outgoing and empathetic nature makes me an ideal fit for your organization, and I am enthusiastic about further developing my skills with you. Thank you for considering my application, and I look forward to discussing how I can contribute to your companys success.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Everise
09.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Bank clerk
Woodforest National Bank
09.2023 - 04.2024
- Helped customers achieve financial goals with active referrals to onsite specialists
- Documented each transaction to uphold record keeping requirements
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts
- Uphold confidentiality guidelines as per bank policy
- Used active listening to establish trust, optimize sales opportunities and generate leads
Assistant Store Manager
Pilot Flying J
04.2021 - 09.2023
- Monitored inventory levels to plan orders and meet store demands
- Coordinated solutions to resolve escalated customer service issues
- Inspired team members to drive performance, collaboration and teamwork
- Balance multiple cash registers
- Key holder to open and close store
- Oversee staff to ensure adherence to company policies
- Answer phone calls and respond to company emails
- Assist with procurement of inventory making sure the store is fully stocked
Sales Associate Specialist
Plato's Closet
08.2018 - 05.2020
- Addressed, researched and resolved customer issues
- Utilized POS system to process cash, credit card and mobile pay transactions
- Created attractive displays to promote sale items
- Use judgement for buying inventory
- Responsible for team projects and merchandising
- Continuous education for product knowledge
Education
High school diploma - GED
Lewisville High School
Skills
- Store Management Experience
- Cash handling
- POS
- Retail Management
- Sales Management
- Microsoft Word
- Financial sales
- Problem solving
- Interpersonal skills
- Pricing
- Communication skills
- Organizational skills
- Time management
- Problem-solving abilities
- Active Listening
Timeline
Customer Service Representative
Everise
09.2023 - 05.2024
Bank clerk
Woodforest National Bank
09.2023 - 04.2024
Assistant Store Manager
Pilot Flying J
04.2021 - 09.2023
Sales Associate Specialist
Plato's Closet
08.2018 - 05.2020
High school diploma - GED
Lewisville High School
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