Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Traversa Campbell

Bloomington,IL

Summary

Experienced Collections Specialist bringing 20+ years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.

Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Debt Collector

AFNI
02.1997 - 05.2024
  • Utilized problem solving and critical thinking abilities to assess individual debtor situations and determined best course of action.
  • Successfully negotiated payment plans with delinquent customers demonstrating strong interpersonal and commutation skills.
  • Ensured compliance with applicable laws such as the Fair Debt Collection Practices Act.

Uninsured Specialists

Afni
02.2017 - 05.2018
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.

Education

High School Diploma -

Normal Community High School
Normal, IL
05-1992

Skills

  • Call Center Background
  • Negotiation
  • Customer Research
  • Critical Thinking
  • Billing Issue Resolution
  • Client Engagement
  • Goal-oriented mindset
  • Problem-solving abilities

Certification

  • Certified Collector

Timeline

Uninsured Specialists

Afni
02.2017 - 05.2018

Debt Collector

AFNI
02.1997 - 05.2024

High School Diploma -

Normal Community High School

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Traversa Campbell