Summary
Overview
Work History
Education
Skills
Timeline
Generic

Traves Powell

Summary

Dedicated hard worker talented at processing high volumes of error-free transactions and meeting departmental goals. Offering over 10 years of experience in quickly resolving all types of issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations. Personable, friendly and solution-oriented. I am a hard worker with over alot of experience in service and support. Customer-focused team player offering expertise in conflict mediation, leading by example, time management and sales. I am dedicated to customer loyalty and overall company satisfaction.

Overview

11
11
years of professional experience

Work History

Administrator/Team Lead/Auditor

Telvista/verizon connect (work from home)
Halifax, NC
07.2021 - 01.2023
  • Facilitated communication between departments, management and customers to resolve issues and achieve performance targets.
  • Identified needs of customers promptly and efficiently.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Defined appropriate metrics and measurements to drive results.
  • Analyzed operational performance to identify pain points and provided actionable solutions to management.
  • Followed up with customers accounts to resolve unpaid or past due accounts.
  • Conducted audits on internal controls and developed reports on findings.
  • Identified weaknesses of existing control systems and made suggestions for remediation.
  • Utilized Salesforce Lighting to import data from excel sheets into leads, accounts and contacts.
  • Have 2 years experience using salesforce, salesforce lighting, avaya, and vmware.

Call Center Customer Service Representative

Focus Services/Spectrum
Tarboro, NC
01.2021 - 06.2021
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Pursued networking opportunities to advance client relations skills and enhance customer satisfaction.
  • Helped clients navigate online systems within established frameworks to obtain services.

Car Salesman

W&E autosales
Roanoke Rapids, NC
01.2017 - 08.2019
  • Worked with off-site locations to find desired items for customers.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Supervised team of 8 personnel in fast-paced sales environment.
  • Brought in over $3,000 per month in sales revenue.
  • Filled out paperwork to register vehicles and complete sales.
  • Trained and developed all sales team members for new location.

Head Musician

Tillery Chapel
Tillery , NC
09.2020 - Current
  • Expressed musical themes through tempo, phrasing, volume and dynamics.
  • Provided accompaniment for church choirs and other musicians participating in worship.
  • Scheduled and ran rehearsals, reserved rehearsal space and arranged for accompanists.
  • Performed background music for live shows such as ballets, operas, musical theatre productions and cabarets.
  • Identified mistakes made by other musicians and corrected problems.

Head Musician

Shiloh Missionary Baptist Church
Scotland Neck, NC
09.2020 - Current
  • Expressed musical themes through tempo, phrasing, volume and dynamics.
  • Provided accompaniment for church choirs and other musicians participating in worship.
  • Directed, planned, created and led over 50 musical performances.
  • Handled all contract agreements with bands, venues, students and parents of students.
  • Scheduled and ran rehearsals, reserved rehearsal space and arranged for accompanists.
  • Collaborated with other musicians to plan rehearsals and performances.

Cashier Team Lead

Newsom Oil Co Inc.
Roanoke Rapids, NC
05.2014 - 11.2016
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.

Healthcare Customer Service Representative

State Collection Service
Halifax, NC
11.2024 - 05.2025
  • Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
  • Assisted in checking patient's insurance eligibility prior to their appointment.
  • Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
  • Updated patient files in accordance with company policy and procedure guidelines.

Education

Some College (No Degree) -

NC Wesleyan College
Rocky Mount, NC

High School Diploma -

Weldon Stem High School Career Academies
Weldon, NC
05.2003

Skills

  • Memorization expert
  • Work well with others
  • Good customer service skills
  • Follow directions well
  • Very hard worker
  • Consistent
  • Great at working alone and with a team
  • Good positive attitude

Timeline

Healthcare Customer Service Representative

State Collection Service
11.2024 - 05.2025

Administrator/Team Lead/Auditor

Telvista/verizon connect (work from home)
07.2021 - 01.2023

Call Center Customer Service Representative

Focus Services/Spectrum
01.2021 - 06.2021

Head Musician

Tillery Chapel
09.2020 - Current

Head Musician

Shiloh Missionary Baptist Church
09.2020 - Current

Car Salesman

W&E autosales
01.2017 - 08.2019

Cashier Team Lead

Newsom Oil Co Inc.
05.2014 - 11.2016

Some College (No Degree) -

NC Wesleyan College

High School Diploma -

Weldon Stem High School Career Academies

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Traves Powell