Tyron Goodman
Sicklerville,NJ
Summary
Dedicated to customer satisfaction, cleanliness and supply management. Highly productive and diligent with excellent conflict management and problem-solving abilities. Devoted Veterinary Assistant versed in balancing administrative responsibilities with delivering quality veterinary care. Focused on creating calm, inviting office setting to put pet owners and pets at ease. Excellent time management and relationship-building skills with animals and people alike.
Overview
4
4
years of professional experience
Work History
Lead Server
Chubby Chicks Cafe
Blackwood, NJ
02.2023 - Current
- Managed opening and closing duties to facilitate restaurant operations.
- Provided exceptional service to high volume of daily customers.
- Managed staff of 6 servers, delegating tasks and ensuring timely completion.
- Worked with management to coordinate special functions and events.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Conducted daily pre-shift meetings with servers to review specials, updates, or changes in policies or procedures.
Sales Lead Manager / Co-Manager
Journeys Kidz
Deptford, NJ
10.2019 - 02.2023
- Resolved customer complaints quickly while maintaining high standards of service excellence.
- Conducted regular training sessions for new and existing sales staff members.
- Monitored daily, weekly, and monthly performance metrics to ensure targets were met.
- Taught tried and true selling techniques and promoted cross-selling of additional offerings to sales team of 10+ people.
- Generated ideas for promotional activities to increase brand awareness among target audiences.
- Developed and maintained relationships with existing customers to ensure repeat business.
Education
Certified Veterinary Assistant - Veterinarian Assisting
Animal Behavior College
Valencia, CA05-2023
High School Diploma -
Winslow Township High School
Atco, NJ06-2018
Skills
- Upselling Techniques
- Teamwork and Collaboration
- Problem-Solving
- Station Preparation
- Gowning and Gloving Procedures
- Animal Restraint
- Pre-Anesthetic Preparation
- Animal Safety
- Patient Bathing
- Sample Collection
- Veterinary Standards and Procedures
- Client Communication
- Arranging Music
- Memorization Expert
- Saxophone Proficiency
- Live Performances
Timeline
Lead Server
Chubby Chicks Cafe
02.2023 - Current
Sales Lead Manager / Co-Manager
Journeys Kidz
10.2019 - 02.2023
Certified Veterinary Assistant - Veterinarian Assisting
Animal Behavior College
High School Diploma -
Winslow Township High School
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