Travia Martin
Pompano Beach,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
Work History
Customer Relations Specialist (Utilities Dept.)
City Of Boynton Beach
07.2025 - 04.2026
- Communicated with customers, peers, supervisors, and managers electronically, by telephone and in person.
- Utilized billing system to maintain data, generate reports, create bills, establish service, and perform backflow maintenance,
- Utilized Property Appraiser system and other resources or records to verify addresses, map locations, to obtain ownership, verify service area, and services needed.
- Reviewed month-end account reports, consumption reports, and billing charts.
- Conducted basic bill investigations using billing systems, meter reading system database, and payment systems.
- Dispatched calls for water leaks and other utility system investigations; assists field staff with questions and account information.
- Coordinated the opening and closing of work orders with proper codes, charges and notations.
- Updated customer account information as needed, which includes e-mail, mailing address and phone number.
- Prepared adjustment requests to credit and debit customer accounts.
- Reviewed customer account applications, service changes, delinquent accounts, and work orders.
- Coordinated the set-up of new service accounts; receives and processes initial deposits. Explained Utility Guide information and Customer Account Policy to customers, including account initiation requirements, billing errors, high consumption, water pressure, conservation, and property responsibility versus Utility responsibility.
- Provided information regarding City services, billing inquiries and customer accounts; schedules customer appointments as directed.
Administrative Assistant
Life Alert Emergency Response
11.2015 - 04.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Answered phone calls addressing customer inquiries, and resolving issues
- Booked appointments for technicians and other related activities.
- Walked customers and technicians on how to install emergency response equipment.
- Troubleshoot faulty equipment
- Maintained inventory of office supplies and placed orders.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Liaised between clients, independent technicians and other staff and maintained effective lines of communication.
- Managed filing system, entered data and completed other clerical tasks.
Cashier
Walmart
05.2013 - 11.2015
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma -
Youth Under Construction Adult High School
Pompano Beach, FL06-2024
Skills
- Check processing
- Records retrieval
- Scheduling
- Meeting planning
- Verbal communication
- Filing
- Memo preparation
- Microsoft office (Word, Excel, PowerPoint)
- Multiple phone line systems
- Invoice processing
Timeline
Customer Relations Specialist (Utilities Dept.)
City Of Boynton Beach
07.2025 - 04.2026
Administrative Assistant
Life Alert Emergency Response
11.2015 - 04.2025
Cashier
Walmart
05.2013 - 11.2015
High School Diploma -
Youth Under Construction Adult High School