Traviera Lewis-Burks
Atlanta,GA
Summary
Experienced customer service professional with 5+ years of delivering exceptional service in fast paced environments. Passionate about transitioning into more hospitality roles bringing strong interpersonal skills, attention to detail, and commitment to effective service. Seeking opportunities to expand my customer service knowledge through guest care.
Overview
4
4
years of professional experience
Work History
Server/Customer Service
Red Pepper Taqueria
Dunwoody, GA
08.2023 - 05.2025
- Swiftly managed 8-10 tables during peak business hours
- Responded efficiently to customer inquires and complaints
- Accurately processed phone and third-party orders such as DoorDash, Uber-Eats, and Grubhub
- Engaged in teamwork to open/close restaurant effectively
- Upsold popular menu and drink items during each quarter
Server/Customer Service
T.G.I. FRIDAY'S - Bar & Restaurant
New Castle, DE
04.2022 - 08.2023
- Processed orders through POS system with minimal error
- Maintained 100% compliance with safety and sanitation standards
- Supported team by expediting food delivery, clearing tables, and creating a welcoming atmosphere
- Prepared restaurant for daily service by arranging tables, displaying menus, and filling condiments
Curbside Specialist
The Border Cafe
Christiana, DE
05.2021 - 03.2022
- Routinely checked bags to ensure all purchased items were correct
- Accurately handled bags as each customer arrived in a designated area
- Resolved any customer complaints immediately
- Shut down machines and cleaned curbside station towards each night
Education
Phlebotomy Certificate -
Atlanta Career Institute
Norcross, GA12.2024
High School Diploma - General Studies
Glasgow High School
Newark, DE06.2020
Skills
- Time Management
- Team Collaboration
- Multitasking
- Active Listening
- Agile Learner
- Detail Oriented
- Problem Solving
Timeline
Server/Customer Service
Red Pepper Taqueria
08.2023 - 05.2025
Server/Customer Service
T.G.I. FRIDAY'S - Bar & Restaurant
04.2022 - 08.2023
Curbside Specialist
The Border Cafe
05.2021 - 03.2022
Phlebotomy Certificate -
Atlanta Career Institute
High School Diploma - General Studies
Glasgow High School