Travion Williams
Mansfield
Summary
Operations-focused professional with 5+ years of experience in issue resolution, documentation, and compliance. Texas All-Lines Adjuster license in progress through AdjusterPro. Top-performing Assistant Store Manager with AT&T, recognized for leading customer satisfaction results. Proven ability to asses incidents, document losses, and drive corrective action. Skilled in CRM systems, reporting, and cross-functional coordination with strong alignment to recovery and risk functions.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
AT&T
05.2023 - Current
- Investigate and resolve complex and operational issues, ensuring accurate documentation and compliance with corporate policies.
- Improve workflow efficiency and risk awareness through process improvements and coaching.
- Assess operational risks and implement corrective actions to improve service quality and asset protection.
- Ranked 1st Place in Q4 (92%) and 3rd Place in Q2 (93%) for Customer Satisfaction across market.
Account Manager - B2B Business Development
Trident Transport
01.2023 - 05.2023
- Managed client accounts, documenting service issues, damages, and delivery discrepancies.
- Built strong client relationships through clear communication and follow-up.
- Streamlined client onboarding processes, resulting in measurable improvements in customer satisfaction and retention rates.
- Coordinated with logistics and operations teams to resolve claims and service failures.
In-Home Sales Representative
Pure Air Technology & Solutions LLC
08.2020 - 01.2023
- Conducted in-home assessments, identifying environmental and operational risks impacting customers.
- Delivered tailored solutions while maintaining compliance with company standards.
- Analyze customer feedback to refine sales strategies, resulting in measurable improvements in customer satisfaction and retention rates.
Education
Bachelor of Science - Exercise Science
University of Tennessee At Chattanooga
Chattanooga, TN05-2022
Certification Program - Texas All-Lines Insurance Adjuster
AdjusterPro
Online/ Remote01-2026
Skills
- Operational Risk Mitigation
- Compliance & Policy Adherence
- Customer Support
- Issue Resolution & Incident Tracking
- CRM Systems (Microsoft Office Suite)
- Cross-Functional Coordination
Timeline
Assistant Store Manager
AT&T
05.2023 - Current
Account Manager - B2B Business Development
Trident Transport
01.2023 - 05.2023
In-Home Sales Representative
Pure Air Technology & Solutions LLC
08.2020 - 01.2023
Bachelor of Science - Exercise Science
University of Tennessee At Chattanooga
Certification Program - Texas All-Lines Insurance Adjuster
AdjusterPro