TRAVIOUS R. HOKE
WAREHOUSE/ CUSTOMER SERVICE ASSOCIATE
STONE MOUNTAIN,GA
Summary
Efficient Tool Rental Associate possessing thorough knowledge of various tools and handheld equipment. Offering over 10 years of experience providing direct service to customers and maintaining invoices and contracts. Committed to helping customers choose appropriate tools to complete projects. Also, resourceful Warehouse Associate able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Tool Rental Associate
Lowes Home Improvment
Stone Mountain, GA
12.2021 - Current
- Inspected and tested tools to locate worn and damaged parts and malfunctions.
- Supplied information about rental items to inform customers of tool availability and operation.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Prepared rental contracts by printing contracts, obtaining customer signatures and verifying customer identification and driver's license.
- Examined, received and tagged tools to be cleaned, stored and repaired.
- Supplied information about rental items to inform customers of tool availability and operation
Forklift Operator/Equipment Operator
Witron Inc
Forest Park, Ga
03.2019 - 12.2021
- Operate powered industrial trucks to load and unload materials
- Transporting materials to different locations within facility
- Optimizing loads to ensure operational efficiency
- Securing loads to machine before transportation
- Rewrap new pallets of freight after breakdown for storage in warehouse
- Break down containers of freight using box cutter and restack individual boxes if required by receiver instructions.
- Removed debris and waste materials from machinery to reduce possibility of clogs and malfunctions.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
Lead Warehouse Associate
Eclipse Advantage
Atlanta, Ga.
09.2016 - 03.2019
- Ensure full involvement in company’s continuous improvement initiatives - utilize tools to improve productivity, performance, and inventory management
- Interprets and executes corporate policy
- Responsible for on-going management and development of assigned employees
- Establish employee goals and provide direct feedback on regular basis
- Assign tasks, review work, and provide direction to staff while ensuring logistics processes are met within established timelines
- Employ continuous improvement framework so as to improve inventory accuracy and reduce instances of non-compliance
- Continuously monitor and improve working environment to ensure safe workplace
Lead Shipping/Receiving Clerk
Tie Down Engineering
Douglasville, Ga.
09.2009 - 09.2016
- Managed shipping clerks and trained new hires, shipping area’s process and procedures
- Prepared bills of lading; checks item to be shipped against work orders to ascertain that quantities, destination, and route are correct
- Sort, handle, load and unload palletized and non-palletized freight
- Lift freight and other objects of various shapes, sizes and weights (up to 50 lbs frequently and greater than 75 lbs occasionally)
- Verify and complete required documentation and reports
- Frequent contact with service center personnel; fast-pace and deadline oriented
- Adhere to company safety policies
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
Education
High School Diploma -
Avondale High School
Avondale Estates, GA 08.1995 - 06.1999
Skills
Rental Market
Contract Management
Cash Handling
Cleaning and sanitizing
Order taking
Warehouse Logistics
Shipping and receiving
Forklift Operations
Leadership and team building
Warehouse environment safety
Certification
VARIOUS WAREHOUSE EQUIPMENT
Timeline
Tool Rental Associate
Lowes Home Improvment
12.2021 - Current
Forklift Operator/Equipment Operator
Witron Inc
03.2019 - 12.2021
Lead Warehouse Associate
Eclipse Advantage
09.2016 - 03.2019
VARIOUS WAREHOUSE EQUIPMENT
09-2009
Lead Shipping/Receiving Clerk
Tie Down Engineering
09.2009 - 09.2016
High School Diploma -
Avondale High School
08.1995 - 06.1999