Travis Barton
Wake Forest,NC
Summary
Highly motivated customer support specialist with a proven track record of exceeding customer and end user expectations. Demonstrates a calm and composed demeanor in high-pressure situations, effectively reducing end user dissatisfaction through prompt acknowledgment, clear communication, and targeted solutions. Possesses a strong work ethic, adaptability, and exceptional interpersonal skills. Enthusiastic about continuously expanding knowledge and implementing the latest ServiceNow features and best practices. Thrives in unsupervised environments, quickly acquiring new skills to excel in any task at hand.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Dealer Tire
03.2023 - Current
- Resolved service requests by individually troubleshooting and addressing user issues.
- Created and updated training materials and procedures.
- Researched and maintained IT project and service documentation to assist future problem resolution.
- Collaborated with other departments to ensure timely resolution of end user inquiries.
- Identified root cause of technical issues and developed solutions.
- Responded promptly to end user inquiries regarding product functionality or service availability.
- Provided remote support to end users experiencing technical difficulties.
- Created customer accounts and configured user profiles in accordance with established procedures.
- Performed system maintenance tasks such as backups, file transfers and data entry.
Tire Service Advisor
Dealer Tire
09.2020 - 03.2023
- Maintained knowledge of current sales promotions and new product releases.
- Resolved customer inquiries in a timely manner.
- Developed trusting relationships with customers by making personal connections.
- Worked with fellow sales team members to achieve group targets.
Education
MyComputerCareer.com
Raleigh, NC06-2023
Skills
- End User Support
- Team Collaboration
- Timely Problem Resolution
- Software Troubleshooting
- Active Directory configuration
- Microsoft Intune
- Incident Management
Certification
- SerciveNow Certified Systems Administrator
- CompTIA Security +
- CompTIA Networking +
- CompTIA A+
- CompTIA CIOS
- CompTIA CSIS
- Microsoft Certified: Azure Fundamentals
- Microsoft Certified: Security, Compliance, and Identity Fundamentals
- LPI Linux Essentials
Timeline
Customer Service Associate
Dealer Tire
03.2023 - Current
Tire Service Advisor
Dealer Tire
09.2020 - 03.2023
MyComputerCareer.com
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