Dynamic sales professional with strong customer engagement skills. Proven ability to build lasting relationships and enhance community presence, driving repeat business and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Sales Agent
Cooke Insurance Agency
Niceville
2020.10 - 2026.01
Assisted customers in selecting products based on needs and preferences.
Provided information about product features and benefits to enhance customer understanding.
Identified opportunities for cross-selling additional products and services.
Engaged with customers to build relationships and encourage repeat business.
Insurance Agency Owner
Allstate Insurance Company
Niceville
2015.10 - 2020.10
Managed daily operations of insurance agency for customer service excellence.
Developed marketing strategies to attract new clients and retain existing customers.
Trained and supervised staff on insurance products and customer service techniques.
Evaluated client needs to recommend appropriate insurance coverage options.
Coordinated claims processing to ensure timely resolution for clients' issues.
Fostered relationships with local businesses to enhance community presence and referrals.
Sales Agent
Allstate Insurance-Mark Woolsey Agent
Niceville
2009.01 - 2020.10
Assisted customers in selecting products based on needs and preferences.
Provided information about product features and benefits to enhance customer understanding.
Processed sales transactions accurately using point-of-sale systems.
Responded to customer inquiries and resolved issues promptly and professionally.