Travis Broadfield
Belleville,IL
Summary
Motivated veterinary professional with strong work ethic and adaptability. Experienced in managing shelter intake procedures, ensuring animal health, and maintaining accurate medical records. Exceptional interpersonal skills enhance client communication and foster positive relationships.
Overview
17
17
years of professional experience
Work History
Intake Vetting Coordinator/Veterinary Technician
Gateway Pet Guardians
East St. Louis, IL
03.2023 - 03.2026
- Managed shelter intake vetting procedures, including exams and vaccinations.
- Conducted daily morning walk-throughs to assess animal health and behavior.
- Assisted veterinarians and technicians in clinic and shelter operations.
- Performed pre- and post-surgical technician procedures, such as incubation and monitoring.
- Ensured all shelter animals received current vaccinations, bloodwork, and preventive care.
- Initiated medication regimens approved by veterinarians and administered treatments.
- Entered medical reports into shelter and veterinary clinic software.
- Addressed client needs by answering phones, scheduling appointments, and check-ins.
Veterinary Technician
Lashley Animal Hospital
Swansea, IL
04.2022 - 03.2023
- Prepared and labeled medications, instructing clients on administration procedures.
- Monitored vital signs during surgery, notifying veterinarian of any changes.
- Restraint and stabilization of animals during examination to prevent injuries.
- Examined animals for injury or illness, documenting symptoms for veterinarian review.
- Maintained accurate records of treatments, including medical histories and vaccination certificates.
- Assisted with dental procedures, including polishing and stain removal.
- Communicated with clients about pet health status and progress reports.
- Provided support to clients via phone or in person for scheduling, medication refills, and billing inquiries.
Veterinary Assistant/Customer Service Representative
Banfield Pet Hospital
O'Fallon, IL
03.2019 - 03.2022
- Delivered courteous service to enhance patron satisfaction through optimal wellness plan options for pets.
- Answered client inquiries regarding appointment scheduling and detailed wellness plans.
- Assisted veterinarians in examining, diagnosing, and treating animals with various conditions.
- Performed laboratory tests, x-rays, and other diagnostics to assess animal health.
- Administered vaccinations, medications, and treatments as prescribed by veterinarians.
- Monitored vital signs during surgeries and cared for animals in post-operative recovery.
- Trained new customer service representatives to ensure effective support.
- Completed end-of-day reports and balanced transactions accurately.
Realtor
Coldwell Banker Brown
Belleville, IL
11.2017 - 03.2020
- Scheduled home viewings with potential buyers.
- Generated list of properties to meet specific client needs.
- Generated leads through networking activities, cold calling prospects, referrals.
- Managed real estate transactions from initiation to closing.
- Attended industry events such as conferences or seminars related to real estate topics.
- Answered inquiries from potential buyers regarding features of property listings.
- Developed marketing plans to promote properties for sale, including listing ads in newspapers and websites.
- Conducted open houses and showings of properties to prospective buyers.
- Assisted clients in obtaining financing options such as mortgages or loans.
- Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
Veterinary Clinic Manager
Animal Protective Association of Mo.
Brentwood, MO
09.2009 - 08.2017
- Implemented policy changes and communicated information and procedures through organizational staff meetings.
- Managed daily operations of the clinic, including scheduling appointments and assigning staff.
- Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary.
- Perform daily and monthly income summary reports
- Answering multi line phone systems
- Checking people in/out and receiving payment
- Run daily failed payment reports and calling clients in regards to failed payments.
- Called for reminders a month out from services due for each pet.
Education
Real Estate Broker License -
RASI
11.2017
GED -
Carl Sandburg College
05.2004
Skills
- Licensed real estate broker
- Animal medical expertise
- Administrative support
- Microsoft Office proficiency
- Effective planning and organization
- Empathetic listening and communication
Timeline
Intake Vetting Coordinator/Veterinary Technician
Gateway Pet Guardians
03.2023 - 03.2026
Veterinary Technician
Lashley Animal Hospital
04.2022 - 03.2023
Veterinary Assistant/Customer Service Representative
Banfield Pet Hospital
03.2019 - 03.2022
Realtor
Coldwell Banker Brown
11.2017 - 03.2020
Veterinary Clinic Manager
Animal Protective Association of Mo.
09.2009 - 08.2017
Real Estate Broker License -
RASI
GED -
Carl Sandburg College