Travis Champine
Dallas,TX
Summary
Human Resources professional experienced in developing organization's quality strategy, procedures and processes. Monitor quality performance and company development. Developed and sustained other applicable standards and business requirements. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Quality Assurance Manager
Thinops Resources
03.2017 - 11.2023
- Performed root cause analysis to identify and resolve quality issues and defects.
- Created and maintained quality management systems to align with industry standards.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Implemented new quality assurance and customer service standards.
- Monitored staff organization and suggested improvements to daily functionality.
Showroom Coordinator
Ferguson Enterprises LLC
05.2014 - 02.2017
- Generated personal sales to meet or exceed established sales goals.
- Provided prompt, courteous service to every individual entering showroom.
- Drove employee engagement and guest experience through coaching, training and development.
- Managed custom projects by completing initial quotes, design and sample requests.
- Kept showroom expenses appropriate and reasonable to drive operational efficiency.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Customer Service Representative
Convergys
04.2012 - 01.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Bachelor of Science - Agricultural Business Technology
Strayer University
Washington, DC06.2025
High School Diploma -
Stafford High School
Stafford, TX05.2003
Skills
- Internal Audits
- Trend Analysis
- Regulatory Compliance
- Operation Monitoring
- Human Resource Management
- System Development
- Data Analysis
- Employee Training
- Operations Management
Timeline
Quality Assurance Manager
Thinops Resources
03.2017 - 11.2023
Showroom Coordinator
Ferguson Enterprises LLC
05.2014 - 02.2017
Customer Service Representative
Convergys
04.2012 - 01.2015
Bachelor of Science - Agricultural Business Technology
Strayer University
High School Diploma -
Stafford High School
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