TRAVIS CHEN
Los Angeles,CA
Summary
Detail-oriented operations associate with proven skills in streamlining workflows, inventory management, and quality control. Committed to enhancing customer satisfaction through effective problem-solving and meticulous attention to detail.
Overview
3
3
years of professional experience
Work History
Operations Associate and Barista
ELOREA
Los Angeles, CA
12.2024 - 08.2026
- Streamlined daily operations to enhance compliance with company standards.
- Developed and implemented procedures to improve workflows across departments.
- Collaborated with diverse departments to optimize resource allocation and usage.
- Maintained accurate inventory records to support reliable order and shipment processes.
- Coordinated shipment schedules with logistics partners to adhere to delivery deadlines.
- Processed online orders accurately to enhance customer satisfaction.
- Conducted quality checks on coffee and food items prior to serving customers.
Store Supervisor
Matcha Cafe Maiko
Manhattan, New York
03.2023 - 09.2024
- Oversaw daily operations, including effective shift scheduling for personnel.
- Collaborated with management to refine customer service strategies, improving overall customer engagement.
- Established quality control measures, ensuring consistent beverage quality and customer satisfaction.
- Maintained compliance with health and safety regulations in food preparation areas.
- Mentored new staff on cafe policies and procedures, creating a comprehensive onboarding experience.
Skills
- Inventory management
- Logistics coordination
- Operational efficiency
- Quality control
- Operational reporting
- Customer relationship management
- Time management
- Problem solving
- Attention to detail
Timeline
Operations Associate and Barista
ELOREA
12.2024 - 08.2026
Store Supervisor
Matcha Cafe Maiko
03.2023 - 09.2024