Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mitchell W. Keeper Jr

Florissant,MO

Summary

Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.

Overview

5
5
years of professional experience

Work History

Operations Supervisor

Residence Inn By Marriot
St Louis Westport, MO
11.2019 - Current
  • Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
  • Analyzed department metrics and performance and reported findings to management.
  • Managed internal operational standards and productivity targets.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Collected customer feedback and made business adjustments to improve retention and satisfaction.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
  • Motivated and trained employees to maximize team productivity.

Front Desk Associate

Sheraton Westport Plaza Hotel
St Louis, MO
02.2019 - 10.2019
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Used internal software to process reservations, check-ins and check-outs.
  • Answered guest questions and referred to local points of interest.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

Education

High School Diploma -

Hazelwood Central High School
Florissant, MO
05.2012

Skills

  • Teamwork and Collaboration
  • Documentation and control
  • Decision-Making
  • Multitasking Abilities
  • Fast Learner
  • Excellent Written and Verbal Communication Skills
  • Financial and operational reporting

Timeline

Operations Supervisor

Residence Inn By Marriot
11.2019 - Current

Front Desk Associate

Sheraton Westport Plaza Hotel
02.2019 - 10.2019

High School Diploma -

Hazelwood Central High School

Similar Profiles

CREATE PROFILE
Mitchell W. Keeper Jr