Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
Travis Davis

Travis Davis

District Heights,MD

Summary

Dedicated Dispatcher knowledgeable about coordinating work schedules, routing efficiency and updating dispatch logs. Consistently looking for ways to improve efficiency and optimize procedures. Offers excellent communication skills combined with active listening expertise.

Overview

21
21
years of professional experience

Work History

Lead Dispatcher /Technical Account Manager

DSM Managment Services
06.2022 - 04.2024
  • Introduced dispatch software to company and learned the software from ground up customizing it to fit company needs and advancing the usage of the software.
  • Managed a fleet of drivers and all communications with customer base. Built routes and modified them when necessary. Trained drivers to use the phone device app side of the software and all of its features correctly therefore establishing time stamped electronic data on each delivery and its tracking.
  • Managed internal email communication and customer email communication.
  • Created excel spreadsheets to document data and record keeping and used such data in unison with the dispatch software! Applied the gathered data to assist billing department by providing accurate information.

Dispatcher Customer Service

TK Elevator
01.2021 - 01.2022
  • Using the software ServiceSight, my main duties included taking over a hundred phone calls a day and turning those customer service request calls into live tickets which I then dispatched to the appropriate technician based on route, city and region of the customer and technician's coverage area and skill set of technician
  • Also, regular communication with the local office management team was required throughout the day
  • This was a contract position as an external for one year.

Service Coordinator

eGuard Technology Services
01.2018 - 01.2020
  • Provided customer service and the management of dispatch and scheduling of our technician fleet
  • Utilizing the software ConnectWise my main role was to manage all facets of customer request order entry, the dispatching of assignments and scheduling of our on site technicians for all of our customers consisting of over 100 companies and 1,000 end users.

Lead Dispatcher Logistics and Transportation

KLB Sons Transport
01.2015 - 01.2018
  • Providing professional dispatch and office management duties as a P.O.C
  • Between employer, independent contractors and the customer
  • This unique arrangement required daily communication as the dispatcher between all parties in the areas of delivery assignments, logistical data entry, quality control, verbal and electronic communication
  • Scheduling and the ability to problem solve were also imperative
  • This position required leadership and accountability and rewarded me with autonomy and a great schedule.

Independent Contractor/Delivery Agent

Best Messenger
01.2013 - 01.2015
  • Specialize in On Demand pickups and deliveries for our client base in Washington D.C
  • And the surrounding Metro Vicinity
  • In particular I have supported our client The Whitman Walker Clinic with their very time sensitive clinical studies to the Johns Hopkins Medical Lab in Baltimore, MD
  • Constant use of a smartphone to relay important information in regards to delivery status and dispatch information.

Service Coordinator

Hilltop Consultants
01.2010 - 01.2013
  • Provided courteous and professional customer service to over 1,000 users across over 100 companies, often directly interacting with CEOs and Presidents
  • Provided 360 degree ticket tracking for over 50 tickets daily using a software called ConnectWise
  • Created tickets, dispatched technicians, and tracked ticket progress to resolution
  • Provided quality assurance through direct interaction with clients by phone and/or email for all ticket entries.

Lead Dispatcher

Lasership, Inc.
01.2007 - 01.2010
  • Lead dispatcher for a courier company consisting of a fleet of 25 drivers
  • High volume on-demand assignment of live jobs to courier fleet, with constant monitoring of pick-up and delivery status using a dispatch software called Dispatch X
  • Dispatching of unassigned customer calls to best available courier based on location of client and the location of courier and the deadline of the service requested, utilizing map reading and driver navigation.

Courier

Zoom Delivery, Metro Delivery
01.2003 - 01.2007
  • Freelance courier for both Zoom Delivery and Metro Delivery as an independent contractor
  • Responsible for punctual pick-ups and timely delivery of important documents including court filings, architectural drawings, other legal documents, bank deposits, books, medicine, bulk mail etc
  • Proficient with geography, reading maps and clear concise communication.

Education

Associate of Arts - Spanish Language And Literature

PGCC
Largo, MD

Skills

  • Quick Decision Making
  • Prioritizing calls
  • Organized Communication
  • Data Entry
  • Route Planning
  • Dispatching field personnel
  • Closing tickets

Languages

Spanish
Professional Working

Timeline

Lead Dispatcher /Technical Account Manager

DSM Managment Services
06.2022 - 04.2024

Dispatcher Customer Service

TK Elevator
01.2021 - 01.2022

Service Coordinator

eGuard Technology Services
01.2018 - 01.2020

Lead Dispatcher Logistics and Transportation

KLB Sons Transport
01.2015 - 01.2018

Independent Contractor/Delivery Agent

Best Messenger
01.2013 - 01.2015

Service Coordinator

Hilltop Consultants
01.2010 - 01.2013

Lead Dispatcher

Lasership, Inc.
01.2007 - 01.2010

Courier

Zoom Delivery, Metro Delivery
01.2003 - 01.2007

Associate of Arts - Spanish Language And Literature

PGCC

Similar Profiles

CREATE PROFILE
Travis Davis