Travis DeGroat
Albany,NY
Overview
8
8
years of professional experience
1
1
Certification
Work History
LMSW
Sunrise Counseling Services
Albany, NY
02.2025 - Current
- Conducted individual therapy sessions addressing diverse mental health needs.
- Developed tailored treatment plans reflecting client goals and progress.
- Utilized art and play materials to improve communication and expression in children.
- Applied evidence-based practices to enhance therapeutic effectiveness and engagement.
- Educated clients on coping strategies and self-care techniques for well-being.
- Maintained accurate documentation of client progress and therapy sessions.
- Created a warm, safe environment encouraging self-expression and affirmation.
Customer Service Representative/Shift Supervisor
CVS Health
Albany, NY
07.2024 - 12.2024
- Delegated tasks to employees to ensure efficient daily operations and enhance customer experience.
- Executed opening and closing responsibilities, including register management and cash deposits.
Retail Manager/Human Resource Manager
QLZ/Q's Landing Zone - Crossgates Mall
Albany, NY
04.2023 - 06.2024
- Responsible for conducting interviews for job applicants, managing employment documents, as well as train and supervise newly hired employees.
- Manage company documents, phone calls, and appointments with mall managers, maintenance workers, and/or customers.
- Implement workflow procedures in order to ensure smooth operations daily.
Sales Associate
TJX Companies
Albany, NY
05.2022 - 05.2023
- Assisted customers in locating merchandise and answering product inquiries.
- Maintained organized sales floor to enhance customer shopping experience.
- Operated Point of Sale system for processing transactions efficiently.
- Implemented visual merchandising strategies to promote new products effectively.
NYS COVID-19 Contact Tracer/COVID-19 Response Frontline Case Investigator
Staffing Solutions LLC.
Albany, New York
03.2021 - 02.2022
- Conducted interviews to gather information from individuals about COVID-19 exposure and diagnosis.
- Documented contact tracing data in compliance with health guidelines and protocols.
- Educated individuals on quarantine procedures and health resources available.
Sales Associate
The Pet Zone
Albany, NY
11.2019 - 03.2020
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
Crew Member
Chipotle
Albany, New York
05.2018 - 09.2018
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
Student Office Assistant
The College of Saint Rose
Albany, New York
05.2018 - 08.2018
- Worked with the team in the First-Year Experience office on campus.
- Helped organize the college orientation events for incoming freshmen at Saint Rose.
- Organized and maintained office files and documents for easy retrieval.
- Managed incoming calls and directed inquiries to appropriate personnel.
Summer Orientation Leader
The College of Saint Rose
Albany, New York
05.2017 - 08.2017
- Facilitated orientation sessions for new students, introducing campus resources and services.
- Coordinated campus tours, highlighting key facilities and student support areas.
Education
Master of Science - Social Work
THE COLLEGE OF SAINT ROSE
Albany, NY05-2024
Bachelor of Science - PSYCHOLOGY
THE COLLEGE OF SAINT ROSE
Albany, NY05-2020
High School Diploma -
MONTICELLO HIGH SCHOOL
Monticello, NY06.2016
Skills
- Communication skills
- Adaptability and flexibility
- Problem solving
- Critical thinking
- Treatment planning
- Evidence-based practices
- Grant writing
- Diversity advocacy
Licenses
- Licensed Master Social Work (LMSW) Received 12/2024, effective until 11/2027
Internships
THE PRIDE CENTER OF THE CAPITAL REGION
Albany, NY
09/2023 to 05/2024
- Actively contributed to fostering an inclusive and supportive environment for staff, volunteers, and community members, promoting diversity, equity, and inclusion in all aspects of the my work to provide culturally competent, trauma-informed, gender-affirming services to those who identify as LGBTQ+ and/or have been impacted by discrimination based on gender identity or expression.
- Supported grant proposal writing to secure funding for organizational programs and initiatives.
- Assisted with the planning and execution of the annual fundraising gala, including securing donations, donor communication, and attendee management.
- Researched and tracked legislation that directly and indirectly impacts the work of the organization as well as the LGBTQ+ community in NYS, with a specific focus on Transgender, Gender Non-Conforming, Non-Binary (TGNCNB) care in rural communities
ALBANY DAMIEN CENTER
MSSW Behavioral Health Intern
09/2022 to 05/2023
Albany, NY
- Co-led a life skills group for members living with HIV or AIDS to increase quality of life and build necessary skills for independent living.
- Served as a mental health service provider and provided case management services for young adults enrolled in the agency's MPower Program for members of the LGBTQ+ community.
- Implemented evidence-based CLEAR (Choosing Life: Empowerment, Action, Results!) Prevention and health promotion intervention for youth and adults living with, or at high risk for, HIV, using cognitive-behavioral techniques to motivate people to change behavior.
Certification
- COVID-19 Contact Tracing Course - Johns Hopkins University
- Naloxone Administration - New York State
- Mandated Reporter Training - New York State
- Psychological First Aid Certification - The National Child Traumatic Stress Network
- Trauma Focused-CBT Training Certification - TF-CBT Web 2.0
Timeline
LMSW
Sunrise Counseling Services
02.2025 - Current
Customer Service Representative/Shift Supervisor
CVS Health
07.2024 - 12.2024
Retail Manager/Human Resource Manager
QLZ/Q's Landing Zone - Crossgates Mall
04.2023 - 06.2024
Sales Associate
TJX Companies
05.2022 - 05.2023
NYS COVID-19 Contact Tracer/COVID-19 Response Frontline Case Investigator
Staffing Solutions LLC.
03.2021 - 02.2022
Sales Associate
The Pet Zone
11.2019 - 03.2020
Crew Member
Chipotle
05.2018 - 09.2018
Student Office Assistant
The College of Saint Rose
05.2018 - 08.2018
Summer Orientation Leader
The College of Saint Rose
05.2017 - 08.2017
Master of Science - Social Work
THE COLLEGE OF SAINT ROSE
Bachelor of Science - PSYCHOLOGY
THE COLLEGE OF SAINT ROSE
High School Diploma -
MONTICELLO HIGH SCHOOL
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