Travis Dent
Galena,OH
Summary
Transformation Program Manager with extensive experience at J.P. Morgan Chase, successfully implementing Agile initiatives that increased product delivery speed by 50%. Proficient in program management and risk mitigation, utilizing data-driven strategies to enhance operational efficiency and meet strategic goals. Recognized for strong leadership and problem-solving abilities, fostering team collaboration and customer satisfaction. Committed to improving employee engagement and performance through effective training and morale-building techniques.
Overview
10
10
years of professional experience
Work History
Transformation Program Manager
Hexion
Columbus, OH
09.2024 - Current
- Led high-priority, cross-functional program to enhance enterprise profitability through strategic technology and process changes.
- Established key performance metrics and tracking mechanisms to baseline operational performance.
- Drove data-backed process optimization and change strategies, streamlining operations and boosting team performance.
- Collaborated with business and IT stakeholders to align program with long-term strategic growth objectives.
- Managed cross-functional teams to improve project execution efficiency.
- Developed project plans utilizing Hexion's standardized methodologies and best practices.
- Facilitated risk assessments to identify challenges and implement effective mitigation strategies.
- Analyzed project performance data to recommend impactful process improvements.
Marketing Operations Manager
USAA
Columbus, OH
09.2020 - 09.2023
- Revamped the end-to-end marketing offer process, achieving full regulatory compliance and an immediate 30% reduction in processing time.
- Led critical data cleansing initiatives that directly improved data accuracy by 25% for targeted marketing and campaign success measurement.
- Designed and implemented a front-end audience building tool, eliminating process redundancy and standardizing audience creation across teams.
- Built and governed a cohesive audience management process across 5 development teams and 4 platforms, enabling compliance-focused reporting and governance.
Vice President, Product Operations Manager
J.P. Morgan Chase
Columbus, OH
11.2017 - 09.2020
- Drove Agile transformation, reducing process handoffs by 20% and improving product delivery speed by 50%.
- Managed a team of 10 Scrum Masters, boosting delivery velocity by 15% through targeted coaching.
- Implemented prioritization frameworks, allocating resources to high-impact features generating multimillion-dollar value.
- Transitioned three business units to a product-centric model, enhancing responsiveness and operational efficiency.
- Oversaw collaboration across departments to streamline operations and improve effectiveness.
- Developed policies and procedures that enhanced organizational performance.
- Managed budget allocations to optimize resource utilization across all departments.
Senior Manager, Agile Coach
CapTech Consulting
Chicago, IL
04.2016 - 11.2017
- Guided a 160+ person technology organization through a complex Scaled Agile Framework (SAFe) transformation.
- Developed portfolio-level prioritization strategies for 7 IT teams and 3 distinct business units, ensuring alignment of work to strategic value streams.
Delivery Manager & Agile Coach
CDW
Chicago, IL
08.2015 - 03.2016
- Led a 12-person E-Commerce team in product delivery, developing integrated roadmaps that enhanced visibility and improved cross-team alignment by 30%.
- Earlier Career Highlights
- J.P. Morgan: Agile Coach / Scrum Master (2014-2015). Facilitated Agile adoption for 100+ employees across 7 business units.
- IGS Energy: Business Analyst (2011-2014). Managed CRM upgrades and designed customer-facing web portal and rewards system to boost retention.
- American Electric Power: (2007-2011). Roles in Alternative Energy Resources Coordination and Energy Trading.
- U.S. Army: Officer (2004-2006).
Education
MBA - Strategy & Marketing
The Ohio State University
Columbus, OH01.2012
B.S. - Systems Engineering
United States Military Academy
West Point, NY01.2004
Skills
- Program and portfolio management
- Budgeting and financial oversight
- Scheduling and resource allocation
- Risk assessment and mitigation
- Software development lifecycle (SDLC)
- Agile methodologies (Scrum/Kanban)
- Change management strategies
- Business transformation initiatives
- Process optimization techniques
- Lean principles application
- Executive communication skills
- Consensus building strategies
- Team leadership and mentoring
- Data-driven decision making
- Jira and Confluence expertise
- E-commerce systems knowledge
- Business process modeling proficiency
- Systems design capabilities
Timeline
Transformation Program Manager
Hexion
09.2024 - Current
Marketing Operations Manager
USAA
09.2020 - 09.2023
Vice President, Product Operations Manager
J.P. Morgan Chase
11.2017 - 09.2020
Senior Manager, Agile Coach
CapTech Consulting
04.2016 - 11.2017
Delivery Manager & Agile Coach
CDW
08.2015 - 03.2016
MBA - Strategy & Marketing
The Ohio State University
B.S. - Systems Engineering
United States Military Academy