Travis D. Nappier
Elgin,IL
Summary
I am an leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
Work History
Hr Generalist
Lowe’s Home Improvement
03.2021 - Current
- Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Assisted with writing job postings and job descriptions for boards.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Managed benefits administration, ensuring accurate enrollment and timely processing of claims.
- Administered payroll accurately, ensuring timely payment processing while minimizing errors in calculations or deductions.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Direct Sales Support
DMG MORI
07.2018 - 03.2021
- 50-70 Order entry for material items daily
- 10-15 set up new customer accounts for parts purchase daily
- Create purchase orders for vendors
- Billing out invoices
- 20-25 Process credit cards daily
- Assist with arranging and filing
- 40-50 incoming call for direct customer assistance
- Work with shipping UPS, Fed Ex, DHL, oversees to ensure products are shipped correctly
- Assist on-site technicians with requests
Front End Supervisor
Lowe’s Home Improvement
08.2015 - 07.2018
- Supervise 40 cashiers and 10 fulfillment team members
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Support management team
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Drive front end sales
- Drive surveys for the store
- Meeting weekly goals of credit card enrollment
- Evaluate and resolve customer issues and complaints
- Set high-performance expectations for employees during daily huddles, emphasizing the importance of teamwork towards achieving shared goals.
- Assuring customer satisfaction and retention
- Train new associates
- Order management
Education
Business Management and Physiology
Elgin Community College
Elgin, IL01.2010
Skills
HR policies and procedures
Onboarding and Orientation
Payroll
Candidate Screening
Benefits Administration
Workforce Management
Full cycle recruiting
Kenexa Brassring
Complaint Handling
Customer Relationship Management
Organizational Skills
Office Administration
Scheduling and calendar management
Performance monitoring
Staff Training and Development
Order Management
Microsoft Outlook, Word, and Excel
References
Available upon request
Timeline
Hr Generalist
Lowe’s Home Improvement
03.2021 - Current
Direct Sales Support
DMG MORI
07.2018 - 03.2021
Front End Supervisor
Lowe’s Home Improvement
08.2015 - 07.2018
Business Management and Physiology
Elgin Community College