Travis Edwards
Holly Springs,Mississippi
Summary
With over 28 years in the Auto Glass industry I gained invaluable skills and knowledge when it comes to handling problems. Including trouble shooting techinical issues and customer service concerns.
In that time I have held several positions that helped sharpen my skills dealing with compliance, training and coaching associates.
Overview
16
16
years of professional experience
Work History
District Technical Trainer/ QM
Safelite Auto Glass
Memphis , TN
01.2017 - 01.2025
- Interview potential tech trainee candidates.
- Onboard new associates
- Conduct all training and certification for newly hired associates and prepare them to become productive technicians.
- Led structured training classes and administered certification exams for windshield repair, ADAS recalibration, and installation with Sika and DuPont products.
- Manage tool inventory and tool assignment to all installation and repair associates.
- Lead training and facilitation of new products and equipment for installation and Recalibration.
- Provide insight to District leadership on warranty and casualty loss control.
- Utilized company KPI's to identify underperforming associates and partner with leadership to address and coach for improvement.
Store Manager
Safelite Auto Glass
Memphis, TN
01.2012 - 12.2016
- Inventory Control
- Work order management
- Employee time management
- Employee Performance
- Customer Service
- Facility Management
- P&L Review
Market Dispatch
Safelite Auto Glass
Memphis, TN
03.2011 - 01.2012
- Responsible for routing all work within the market
- Followup with technicians throughout the day
- Reschedule jobs as needed
- Coordinate part delivery
- Manage schedules and PTO
- Manage and track Job Completion daily
- Capacity adjustment when needed.
AutoGlass Tech
Safelite Auto Glass
Memphis, TN
04.2009 - 03.2011
- Provided safe installation
- Managed proformance based on units and quality
- Safetech Certified
Education
High School Diploma -
H W Byers High School
Holly Springs, MS05.1994
Autobody Repair / Business Management
Northwest Community Collage
Senatobia, MSSkills
- Complex problem solving
- Coaching for improvement
- Communication
- Customer service
- Active listening skills
- Basic computer knowledge
- Flexibility to change
- Detailed observation skills
- Teamwork
Timeline
District Technical Trainer/ QM
Safelite Auto Glass
01.2017 - 01.2025
Store Manager
Safelite Auto Glass
01.2012 - 12.2016
Market Dispatch
Safelite Auto Glass
03.2011 - 01.2012
AutoGlass Tech
Safelite Auto Glass
04.2009 - 03.2011
High School Diploma -
H W Byers High School
Autobody Repair / Business Management
Northwest Community Collage
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