Travis Frizzell
Barefoot Bay,FL
Summary
Dynamic and customer-focused manager with over 5 years of experience driving revenue growth and enhancing profit margins. Proven ability to thrive in high-pressure environments while managing and executing multiple projects simultaneously. Meticulous leader and strategic planner equipped with strong managerial acumen, offering a clear vision and the ability to inspire teams to achieve organizational goals. Committed to fostering a culture of excellence and continuous improvement across all operational facets.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Marina General Manager
Boat and Motor Superstores
10.2024 - Current
- In charge of filling and maintaining residence of 125 dry and wet marina spots
- Utilized marketing tactics to increase revenue in the form of additional dry and wet slip marina customers.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Coordinated with sales and service personnel to grow revenue between departments
- Negotiated with suppliers for bait, tackle, fuel, and material, to secure better pricing, reducing operational costs while maintaining product quality.
- Revised existing inventory management systems, reducing stock discrepancies and improving ordering processes.
- Led staff training programs, fostering a culture of continuous improvement and knowledge sharing among team members.
- Analyzed sales data to identify trends, informing strategic decisions for product offerings and marketing initiatives.
Guest Services Agent
Crowne Plaza Melbourne Oceanfront
02.2024 - 10.2024
- Primary responsibilities checking guests into and out of 196 room hotel
- Communicating with guests through desk phones and messaging software to deliver the best overall guest experience.
- Performing daily credit card authorizations for guest stays to ensure prompt payment
- Providing guests helpful information about hotel amenities and local attractions in the area to provide a memorable experience.
- Communicating with different departments including Housekeeping and Engineering to ensure the needs of the guests are being met adequately
- Assisting guests to their rooms with luggage
- Occasionally assisting various departments with duties not otherwise underlined at the direction of management.
- Developed and implemented strategies to improve guest satisfaction scores consistently to over 93%
First Mate/Deckhand
River King Tour Boat
08.2021 - 01.2024
- Responsible for cleanliness of 40ftx13ft Pontoon tour boat, including cleaning seats, scrubbing the deck, cleaning the marine head, polishing the isinglass windows that protect guests from the wind and rain.
- Responsible for giving guests on the boat a positive experience for their 2-hour tour, by informing them of the history of the Sebastian area, using extensive knowledge of the surrounding wildlife including birds, dolphins, alligators and species of fish.
- Performing routine maintenance on boat motors including fresh water flushing and cleaning.
- Coordinating with ship store staff for exact head counts, and for operating procedure during private event
- Training in usage of emergency equipment such as flares, radios and fire extinguishers onboard the vessel
- Conducting a monthly "man overboard" drill to simulate an overboard emergency and how to appropriately respond to it
- Assisting the Captain with navigation and manning the helm then needed.
Dockmaster/Adventure Center Manager
Capt Hirams Resort
03.2021 - 01.2024
- Responsible for overseeing all marina and ship store operations, including the rental of 43 marina wet slips
- Hiring and thoroughly training new dockhands to company expectations.
- Hiring and training tour boat captains and first mates, teaching them the routes, the knowledge, and the importance of exemplary guest service.
- Establishing procedures for emergencies on the dock such as fire, hurricane and flood plans.
- Preparing marina financial reports and ensuring the department meets or exceeds budgeted profit margin.
- Adjusting marina slip prices, and ship store prices based on market development.
- Issuing, signing, and accepting payment for long term wet and dry slip rental contracts.
- Communicating with Hotel, Restaurant and Bar staff, coordinating events through phone or email correspondence.
- Meeting with staff department heads once a month to determine market changes, policy adjustment and new employee orientation.
- Assisting dockhands in their duties when required, with responsibilities including tying and securing of guest vessels into a slip, repairs around the marina, and cleaning of the surrounding resort grounds.
- Conducting transactions using Comcast Point of sale, ringing up items with a scanner or keying them in manually.
- Answering phones to conduct transactions, address the needs of guests, and transferring calls to the appropriate department when necessary.
- Scheduling dock hands and store clerks according to available payroll, adjusting schedule based on absences and time off.
- Coordinating with vendors and merchants to bring in new product or promotions for sale.
- Drafting and enforcing new marina rules and regulations.
- Scheduling captains and first mates for the River King tour boat, and collaborating with organizations for private charters and rentals.
- Conducting full inventory of all ship store items, including refreshments, motor oils, dock lines, and various other items.
- Addressing customer concerns and ensuring each guest has the best experience possible in the marina.
Lead Sales Associate/Keyholder
Dollar General
06.2018 - 03.2021
- Responsibilities including Cashiering, Stocking, Cleaning, Customer Service, Stock rotation, Stock condensing, Asset Protection.
- Managerial duties such as money counting, printing and arranging EOD reports and total sales reports, closing and opening the store.
- Improving guest experience in any way possible, including addressing complaints and grievances
Education
High School Diploma -
Bayside High School
Palm Bay, Florida05.2018
Skills
- Customer Service
- Employee Training and Development
- Microsoft Office
- Financial Reporting
- Incident Reporting
- Payroll and Scheduling Management
- Leadership and team building
- Problem resolution
- Inventory control
- P&L management
- Labor cost controls
- Vendor relationships
Certification
- Infant, Child and Adult First Aid/CPR AED Certified
- (American Safety & Health Institute) | December 2024
- Marina Forklift Certification
Timeline
Marina General Manager
Boat and Motor Superstores
10.2024 - Current
Guest Services Agent
Crowne Plaza Melbourne Oceanfront
02.2024 - 10.2024
First Mate/Deckhand
River King Tour Boat
08.2021 - 01.2024
Dockmaster/Adventure Center Manager
Capt Hirams Resort
03.2021 - 01.2024
Lead Sales Associate/Keyholder
Dollar General
06.2018 - 03.2021
High School Diploma -
Bayside High School