Travis Gyles
1440 Empire Ave ,Ut
Summary
Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. High-energy server skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Also its a lot of guidelines to follow such as integrity and accountability. Therefore i strongly believe there that the abbreviation T.E.A.M means together everyone achieve more
Overview
13
13
years of professional experience
Work History
Server
Stein Eriksen Lodge
Park City, UT
12.2023 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Discussed dining menu information to aid in decision process for senior residents.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
Server
Broadmoor Hotel
Colorado Springs, CO
04.2023 - 11.2023
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Server
Sea Island Resort
Saint Simons Island, GA
04.2022 - 11.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promote desserts, appetizers and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Developed strong and lasting resident relationships.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Server
Stein Eriksen Lodge
Ut
11.2021 - 04.2022
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Cleared table and bussed dishes to allow for quick setups.
- Stocked server areas with supplies before, during and after shifts.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Implemented sanitary food handling, holding and service protocols.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Provided timely checks on guest needs and brought requests.
Server
Sea Island Resort
Saint Simons Island, GA
04.2016 - 11.2021
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Provided exceptional service to high volume of daily customers.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Set up dining room to meet hospitality and service Standards.
- Resolved customer concerns with friendly and knowledgeable service.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Server
Hyatt ziva and zilra
Rosehall, St James, Jamaica
11.2014 - 04.2016
- Resolved customer concerns with friendly and knowledgeable service.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Server
Iberostar Hotels & Resorts
Lillputt , St James, Jamaica
09.2010 - 11.2014
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Provided exceptional service to high volume of daily customer
- Stocked server areas with supplies before, during and after shifts.
- Set up dining room to meet hospitality and service standards.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Education
Associate of Science -
Heart Trust/nta
Jamaica, Trelawny09.2010
Skills
- Dining customer service
- Table setting arrangements
- Liquor, wine and food service
- White glove service
- Service prioritization
- Sales Techniques
- Menu knowledge
- Wine pairings
Timeline
Server
Stein Eriksen Lodge
12.2023 - Current
Server
Broadmoor Hotel
04.2023 - 11.2023
Server
Sea Island Resort
04.2022 - 11.2022
Server
Stein Eriksen Lodge
11.2021 - 04.2022
Server
Sea Island Resort
04.2016 - 11.2021
Server
Hyatt ziva and zilra
11.2014 - 04.2016
Server
Iberostar Hotels & Resorts
09.2010 - 11.2014
Associate of Science -
Heart Trust/nta
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