Summary
Overview
Work History
Education
Skills
Timeline
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Travis Henderson

1003 Mill Creek Dr, Brenham,TX

Summary

Dynamic and reliable professional with a proven track record at Sam's Club, excelling in customer service and team leadership. Recognized for enhancing customer satisfaction through effective problem-solving and multitasking abilities. Skilled in accurate money handling and fostering positive relationships, consistently exceeding performance targets in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Personal Shopper

Sam's Club
03.2025 - 08.2025
  • Trained new staff on best practices for customer service and product knowledge.
  • Resolved customer inquiries and complaints effectively, fostering positive relationships with clientele.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Managed online shopping orders and deliveries, ensuring timely receipt of purchases.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.

Team Member/Food Team Leader

Maverik Adventure's First Stop
06.2023 - 12.2024
  • Managed inventory levels, conducting regular stock assessments to minimize waste and optimize supply chain efficiency.
  • Implemented process wimprovements that enhanced workflow efficiency in food preparation areas.
  • Developed training materials that improved onboarding processes for new employees in food services.
  • Maintained compliance with health regulations through regular inspections and staff training sessions.
  • Enhanced customer satisfaction by ensuring high-quality food preparation and presentation.
  • Assisted in inventory management, ensuring stock levels met demand while minimizing waste.
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Implemented process improvements that streamlined workflows and improved overall service speed.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Improved customer satisfaction by quickly helping each person find desired items.
  • Analyzed sales data to identify trends and areas for improvement, suggesting actionable strategies.

Team Member

MOD Pizza
04.2023 - 05.2023
  • Maintained cleanliness of workstations and dining areas, contributing to a positive customer experience.
  • Operated register to process payments and collect cash payment for order totals.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.

Server

Dennys Restaurant
10.2022 - 01.2023
  • Processed transactions efficiently using point-of-sale systems, ensuring accuracy in billing.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Barista

Starbucks
06.2022 - 06.2022
  • Provided exceptional customer service by engaging with customers, taking orders, and addressing inquiries promptly.
  • Implemented efficient workflow strategies during busy shifts to improve service speed and quality.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Checker

Brookshire Brothers
07.2018 - 10.2021
  • Maintained clean and organized work area, adhering to safety protocols and promoting a safe environment.
  • Assisted in training new staff on procedural best practices and operational workflows.
  • Exceeded performance targets consistently, demonstrating strong multitasking abilities under pressure.
  • Handled cash transactions securely, adhering to strict cash handling procedures at all times.
  • Assisted customers with bagging their purchases, providing swift and attentive service.
  • Resolved customer complaints professionally, addressing concerns with empathy and finding appropriate solutions.

Education

High School Diploma -

Brenham High School
Brenham, TX
05.2021

Associate of Arts - Music

Blinn College
Brenham, TX
05.2023

Skills

  • Customer service
  • Upbeat and outgoing attitude
  • Accurate money handling
  • Teamwork and collaboration
  • Time management
  • Problem-solving
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills
  • Reliability
  • Team leadership

Timeline

Personal Shopper

Sam's Club
03.2025 - 08.2025

Team Member/Food Team Leader

Maverik Adventure's First Stop
06.2023 - 12.2024

Team Member

MOD Pizza
04.2023 - 05.2023

Server

Dennys Restaurant
10.2022 - 01.2023

Barista

Starbucks
06.2022 - 06.2022

Checker

Brookshire Brothers
07.2018 - 10.2021

High School Diploma -

Brenham High School

Associate of Arts - Music

Blinn College

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Travis Henderson