Travis Heppner
Minneapolis,MN
Summary
Marketing & Business Development professional with comprehensive background in developing and implementing strategic marketing plans. Proven ability to drive brand awareness and foster team collaboration. Known for reliability and adaptability in dynamic environments, leveraging skills in campaign management and market analysis.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Alumni & Marketing Coordinator
The Retreat
06.2023 - Current
- Generate referral sources by developing and nurturing local and national external relationships, consistently meeting quotas for partner visits.
- Maintain and expand relationships with other service lines and treatment programs to ensure a steady pipeline of referrals.
- Develop and implement a comprehensive marketing plan including online campaigns, video content, and promotional materials to increase facility visibility.
- Collaborate with leadership to maintain brand standards and tone across all communication channels to support the organization’s strategic goals.
- Supervise the Alumni platform and association, coordinating local and national events to engage former guests and professional referents.
- Manage NXT database updates to track partner data and referent activity for regular reporting to management.
Admissions Coordinator
The Retreat
10.2021 - 06.2023
- Built strong collaborative relationships with admissions/intake teams to streamline the transition for incoming guests.
- Managed CRM administration (HubSpot), handling 60-100 online leads daily while monitoring lead stage metrics and reporting.
- Conducted intake interviews and acted as a liaison between guests and program coordinators to ensure quality outcomes.
Account Manager – Market Customer Care Leads
Samsung – Acosta
10.2018 - 08.2020
- Supported the Samsung Certified Repair team for the Best Buy Program, overseeing 13 Customer Care Leads (CCLs) nationwide.
- Evaluated market utilization data and demographics during regular site visits to 38+ Best Buy/Geek Squad locations to optimize program growth.
- Collaborated with corporate leadership during QBR meetings to identify additional referral opportunities and obstacles to retention.
Market Trainer and Lead Sales Experience Consultant
Samsung – Mosaic
10.2014 - 10.2018
- Provided staff management for a team of 4, focusing on professional development and training to achieve 'Top Store in Midwest' status in 2016.
- Educated consumers and teams on device technology to align solutions with specific lifestyle solutions.
Minneapolis Territory Manager
Red Bull – Extreme Beverage LLC
01.2012 - 11.2013
- Grew overall sales in the Minneapolis territory by 18% through the development of new corporate accounts and referral-based business.
- Served on marketing committees for large-scale events, ensuring all activity aligned with the organization's mission and brand.
Account Administrator
Sprint – alwaysBEthere Inc.
07.2009 - 12.2011
- Led new business development teams, providing account management for 5+ major accounts with over 500 clients each.
- Managed 10+ sales reps for prospecting and outreach, performing 300+ cold calls weekly to secure new referral sources.
Education
BA - Business Management (International Marketing)
Webster University
01-2009
Skills
- Referral Source Development and Relationship building
- Market Analysis
- Staff Training/Development
- Relationship Management
- Customer service
- Event planning
- Teamwork and collaboration leadership
- Detail-oriented
- Analytical thinking
- CRM management: Salesforce, HubSpot, NXT, Filemaker Pro, Sugar CRM
- Planning and coordinating
- Project management
Accomplishments
Treatment Professionals in Alumni Services - Alumni Champion Award
Certification
Certificate of Entrepreneurship - Webster University
Languages
German
Professional Working
Timeline
Alumni & Marketing Coordinator
The Retreat
06.2023 - Current
Admissions Coordinator
The Retreat
10.2021 - 06.2023
Account Manager – Market Customer Care Leads
Samsung – Acosta
10.2018 - 08.2020
Market Trainer and Lead Sales Experience Consultant
Samsung – Mosaic
10.2014 - 10.2018
Minneapolis Territory Manager
Red Bull – Extreme Beverage LLC
01.2012 - 11.2013
Account Administrator
Sprint – alwaysBEthere Inc.
07.2009 - 12.2011
BA - Business Management (International Marketing)
Webster University