Travis Horst
324 Calle Chaves,NM
Summary
Skilled Service Tech with a proven track record at Abe's K & S Service Center, enhancing store reputation through exceptional customer service and relationship building. Mastered equipment maintenance and safety protocols, significantly reducing repair costs. Demonstrates strong collaboration and time management skills, ensuring seamless team integration and productivity improvements. Professional in technology support with strong focus on team collaboration and achieving results. Skilled in troubleshooting, customer service, and adapting to changing needs. Reliable in delivering high-quality assistance and technical solutions. Known for problem-solving abilities and effective communication within teams.
Overview
7
7
years of professional experience
Work History
Service Tech
Abe's K & S Service Center
08.2020 - 06.2022
- Enhanced store reputation by consistently delivering outstanding customer service and resolving complaints professionally.
- Educated customers on proper care techniques for their outdoor power equipment, increasing repeat business through trust building relationships.
- Implemented preventative maintenance schedules for demonstration equipment to reduce downtime and repair costs.
- Mentored new hires on company policies, procedures, and best practices ensuring seamless integration into the team environment.
- Conducted comprehensive equipment demonstrations to ensure customers understood proper operation and safety procedures.
- Operated range of heavy equipment on regular basis with advanced skill.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Performed thorough pre-shift and post-shift inspections and accurately completed equipment logs and reports.
- Moved equipment between job locations using truck and trailer.
- Kept machinery in proper working order by repairing and replacing malfunctioning parts.
- Completed diligent equipment inspections, repairs, and maintenance actions to prolong life of each piece of machinery.
Grounds Keeper
Alto Lakes Golf & Country Club
01.2017 - 08.2019
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
- Enhanced curb appeal by maintaining lawns, gardens, and walkways in pristine condition.
- Assisted in training new employees on proper procedures/techniques required for efficient groundskeeping operations.
- Managed comprehensive grounds maintenance schedules for optimal productivity and costeffectiveness.
- Maintained aesthetic consistency across multiple properties by following specific design guidelines.
- Collaborated with management to develop long-term plans for property enhancements and upgrades.
- Increased property value by implementing seasonal landscape designs and installations.
- Played key role in preparing grounds for seasonal changes, ensuring timely transitions.
Sawyer
New Mexico Forestry & Water Conservation
05.2015 - 01.2017
- Improved workflow efficiency by collaborating with team members to establish priorities and delegate tasks.
- Stacked cut pieces and maintained clean and safe work space.
- Managed saw blade change-outs efficiently, reducing time spent on routine maintenance tasks without sacrificing quality results.
- Participated in ongoing training sessions, continually expanding knowledge of industry best practices and new technologies.
- Assisted in inventory management, accurately tracking incoming lumber supply and finished product output.
- Cut [Material] to desired shape and size.
- Troubleshot equipment issues promptly, minimizing disruptions in daily operations while preserving overall equipment lifespan.
- Synchronized efforts with forklift operators to ensure timely transport of raw materials and finished products to designated areas.
- Collaborated on process improvements, streamlining operations to reduce bottlenecks and minimize delays in production schedules.
- Double checked saw blade sizes before use.
- Set controls to adjust speed, feed rate and blade tensions.
Education
No Degree - Computer Tech
Eastern New Mexico University
PortalesSkills
- Time Management
- Collaboration and Teamwork
- Computer Proficiency
- Safety Training
- Customer Service
- Team Leadership
- Equipment Maintenance
- Excellent Communication
- Relationship Building
- Equipment Setup
- Facility Operations
- Empathetic
- Heavy Machine Operator
- Spiritual Advisor
Timeline
Service Tech
Abe's K & S Service Center
08.2020 - 06.2022
Grounds Keeper
Alto Lakes Golf & Country Club
01.2017 - 08.2019
Sawyer
New Mexico Forestry & Water Conservation
05.2015 - 01.2017
No Degree - Computer Tech
Eastern New Mexico University
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