Travis Johnson
Kernersville,NC
Summary
Knowledgeable Store Manager with robust background in managing store operations. Successfully led teams, optimized processes, and enhanced customer satisfaction. Demonstrated effective problem-solving and strong leadership skills.
Overview
25
25
years of professional experience
Work History
Store Manager of Operations
Sprout's Farmers Market
Greensboro, NC
07.2019 - Current
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coordinated with regional management on strategic planning initiatives aimed at improving store performance within the district or territory as a whole.
- Facilitated open communication channels between staff members and upper management by conducting regular team meetings, fostering transparency in decision-making processes.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
- Boosted sales performance with strategic merchandising techniques and targeted promotional campaigns.
- Evaluated store performance metrics to identify areas of improvement and implement necessary changes for better results.
- Managed overall visual merchandising efforts within the store location while adhering to corporate standards and guidelines, ensuring a consistent brand image across all marketing materials.
- Reduced employee turnover through effective recruitment, training, and performance evaluation initiatives.
- Conducted regular audits of all store departments to ensure adherence to operational standards and identify areas requiring attention or improvement.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Overseen and assisted in total store hiring, training and mentoring of new team members.
Assistant Store Manager
The Fresh Market
Greensboro, NC
05.2015 - 06.2019
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Store Manager
Dollar General
Hartsville, SC
03.2012 - 05.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager of Operations
Food Lion
Bishopville, SC
03.2000 - 03.2012
- Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
- Evaluated store performance metrics to identify areas of improvement and implement necessary changes for better results.
- Improved store efficiency by implementing inventory management systems and streamlining operational processes.
- Ensured compliance with all company policies, procedures, and safety regulations to maintain a secure working environment.
- Conducted regular audits of all store departments to ensure adherence to operational standards and identify areas requiring attention or improvement.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Education
No Degree - Criminal Justice
UNC Greensboro
Greensboro, NCNo Degree - Business
Newberry College
Newberry, SCHigh School Diploma -
McBee High School
McBee, SC05-1998
Skills
- Computer skills: Microsoft Word, Excel, & PowerPoints
- Food Manager Safety Certification
- Team leadership and coaching
- Verbal and written communication
- Customer relations
- Payroll management
- Inventory management to maximize profitability
- Performance reviews
- Policies and procedures
Special Projects:
-District Sales Captainship
-District Sampling Captainship
-District ASM Mentorship
Timeline
Store Manager of Operations
Sprout's Farmers Market
07.2019 - Current
Assistant Store Manager
The Fresh Market
05.2015 - 06.2019
Store Manager
Dollar General
03.2012 - 05.2015
Store Manager of Operations
Food Lion
03.2000 - 03.2012
No Degree - Criminal Justice
UNC Greensboro
No Degree - Business
Newberry College
High School Diploma -
McBee High School
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