Travis Jordan
Conroe
Summary
Dynamic customer service professional with experience at PayPal, adept at conflict resolution and problem-solving. Proven ability to enhance customer satisfaction through effective communication and adaptability. Successfully increased sales at Premier Wedding and Party Rentals by providing tailored product advice, ensuring memorable events for clients. Proficient in Microsoft Office and inventory management.
Overview
11
11
years of professional experience
Work History
Substitute Teacher
CISD
Conroe
01.2022 - Current
Disputes/Claims Customer Solutions II
PayPal
01.2021 - 01.2022
- Assist customers and merchants with disputed transactions
- Investigate buyers and merchants to determine legitimacy
- Research fraudulent trends
Customer Service Representative/General Labor
Premier Wedding and Party Rentals
Montgomery
01.2018 - 01.2021
- Provide customers with a great experience via effective communication for their event(s) and orders.
- Increased company business by driving sales when interacting with customers by offering advice on products for events.
- Personally deliver and install items such as chairs and industrial-style tents in accordance with customers’ desires.
- Manage inventory in the warehouse and general office work (emails, fax/print, Microsoft Office).
Customer Service Representative--Seasonal
Target
Magnolia
01.2017 - 01.2018
- Assist customers in any way I could during the busy Holiday Season.
- Manage and organize inventory.
Customer Service Representative/Delivery Driver
Tag Team Manufacturing
Parker
01.2014 - 01.2017
- Delivered our manufactured products via company vehicle to clients in a timely, safe, and professional manner.
- Handle day-to-day business with clients, usually face-to-face communication.
- Occasionally communicated with customers via email and entered data into Microsoft Excel sheets.
Education
Associate of Science -
Lone Star College System
08-2021
High School -
The Woodlands High School
05-2011
Skills
- Communication Skills
- Customer service
- Conflict resolution
- Organization
- Microsoft Office
- Adaptability
- Problem solving
- Teamwork
Timeline
Substitute Teacher
CISD
01.2022 - Current
Disputes/Claims Customer Solutions II
PayPal
01.2021 - 01.2022
Customer Service Representative/General Labor
Premier Wedding and Party Rentals
01.2018 - 01.2021
Customer Service Representative--Seasonal
Target
01.2017 - 01.2018
Customer Service Representative/Delivery Driver
Tag Team Manufacturing
01.2014 - 01.2017
Associate of Science -
Lone Star College System
High School -
The Woodlands High School
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