Summary
Overview
Work History
Education
Skills
Certification
Professional References
Timeline
Generic

Travis Kendrex

Grand Rapids,MI

Summary

I am a dedicated and experienced hospitality industry professional seeking to expand my horizons and widen my skill set. My work experience is predominantly based in the liquor and restaurant world and has allowed me to meet and enjoy many different types of people. Through my work in and around restaurants and local watering holes, I’ve come to believe that empathy is the cornerstone of not just service, but of everyday life. I am pushing to take this belief and use it to make myself a more well-rounded and skillful part of society.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Control State Sales Representative

Republic National Distributing Company
03.2022 - 08.2023
  • Increased sales by offering purchasing advice and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and finding unique ways to move product.
  • Retained excellent client satisfaction ratings through outstanding service.
  • Sell in, design, and build displays and product advertising for products to increase sales.
  • Attended advanced training sessions and conferences to increase product knowledge and productivity.
  • Managed customer accounts to secure customer satisfaction and repeat business.

Service Manager

Scholar Hospitality
10.2023 - 04.2025
  • Aided in excellent Front of House service structure.
  • Built guidelines for service members to follow for executing said excellent service.
  • Improved staff knowledge by implementing and executing ongoing wine trainings on a bi-weekly basis.
  • Mentored junior service staff, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
  • Resolved customer complaints in professional and timely manner to increase future business.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Restaurant Manager

Essence Restaurant Group
08.2017 - 05.2021
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Prepared for and executed new menu implementations.
  • Used knowledge of food, wine, and spirits to educate and train staff members to upsell high quality products.
  • Interacted with external vendors to obtain best quality in pricing and product.

Bartender

Rockwell Republic
07.2015 - 08.2017
  • Designed special drink and cocktail offerings on weekly basis as part of rotating offerings.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained numerous new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Education

Anthropology

Eastern Michigan University
Ypsilanti, MI
2012

General Studies

Aquinas College
Grand Rapids, MI
2011

Skills

  • Relationship Building
  • Profit Optimization
  • Documentation and Recordkeeping
  • Written and Verbal Communication
  • Proactive Problem Resolution
  • Time Management
  • Coaching and Mentoring
  • Critical Thinking
  • Prospecting Skills
  • Restaurant Management

Certification

  • Level 1 Sommelier, Court of Master Sommeliers - November 2018
  • Level 2 Wine and Spirits Education Trust - June 2023

Professional References

Adam Scroggins - RNDC

District Manager

1 (313) 686-7341

adam.scroggins@rndc-usa.com


Alivia Boeschenstein - Scholar Hospitality

General Manager

1 (231) 457-7974

alivia@scholargr.com


Connor Guikema - Bistro Bella Vita

Bar Manager

1 (616) 366-1963

connor@bistrobellavita.com

Timeline

Service Manager

Scholar Hospitality
10.2023 - 04.2025

Control State Sales Representative

Republic National Distributing Company
03.2022 - 08.2023

Restaurant Manager

Essence Restaurant Group
08.2017 - 05.2021

Bartender

Rockwell Republic
07.2015 - 08.2017

Anthropology

Eastern Michigan University

General Studies

Aquinas College

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Travis Kendrex