TRAVIS K. HERNANDEZ
Kapolei
Summary
Dynamic operational manager with extensive expertise in dispatch coordination and resource allocation. Recognized for optimizing scheduling and enhancing operational efficiency, ensuring timely service delivery while maintaining compliance with safety protocols.
Overview
18
18
years of professional experience
Work History
Assistant Operational Manager - Civilian
Speedi Shuttle
Honolulu
11.2022 - Current
- Operational management at Honolulu International Airport, Hawaii, U.S.
- Managed scheduling for drivers, service agents, and dispatchers to optimize operational efficiency.
- Supervised vehicle and employee operations to ensure timely service delivery and accurate service records.
- Supervise nightshift operations to ensure operational standards are met.
- Oversees and operates an outside agency beta program, BEEP autonomous buses.
- Ensures a continual flow of flight information between all airline operations via phone, faxes, or email and to ensure support requirements are current during a 24-hour operation.
- Communicated all discrepancies, accidents, incidents, and emergencies to the airport manager without delay.
- Create and organize operational training requirements.
- Demonstrated knowledge of Wiki operations and enforced compliance with airport rules and regulations.
- Able to handle complaints, communicate with employees, handle problems politely and efficiently, follow procedures to solve problems, maintain pleasant and professional image.
- Develops plans, sets goals, and plans for managing resources, coordinates and operates with others.
Transportation Dispatcher- Civilian
Roberts Hawaii
Honolulu
04.2014 - 11.2022
- Managed dispatch operations at Honolulu International Airport to facilitate efficient airline services and maintain safety protocols.
- Ensures a continual flow of flight information between all airline operations via phone, faxes, or email and to ensure support requirements are current during a 24-hour operation.
- Supervised and maintained close contact with vehicles and employees to provide timely service and accurately record services rendered.
- Notified the airport manager of all discrepancies, accidents, incidents, and emergencies without delay.
- Handled complaints and communicated effectively with employees to resolve issues politely, following procedures and maintaining a professional image.
- Develops plans, sets goals, and plans for managing resources, coordinates and operates with others.
- Record all counts on the master sheet and document in the computer for payroll purposes and end of month reports.
Service Agent- Civilian
Roberts Hawaii
Honolulu
11.2008 - 04.2014
- Provided customer service and assistance as a service agent at Honolulu International Airport.
- Welcomed guests at the airport, improving their overall travel experience.
- Informed guests about services and facilities within the airport complex, enhancing their convenience.
- Gave directions and information to guests for their baggage claims and gate assignments.
- Resolved customer complaints and service issues efficiently while adhering to established protocols.
- Proficient in dealing with people and situations involving complex issues; and established cooperative and productive work.
- Provided information to the public on the schedule and types of bus services that were available.
- Assisted drivers in inspection of units after passengers were discharged.
Education
High School Diploma -
Kapolei High School
Kapolei, HI06-2007
Skills
- Operational management
- Resource allocation
- Scheduling optimization
- Dispatch coordination
- Process improvement
- Compliance enforcement
- Training development
References
Will provide upon request.
Veterans Preference
No
Timeline
Assistant Operational Manager - Civilian
Speedi Shuttle
11.2022 - Current
Transportation Dispatcher- Civilian
Roberts Hawaii
04.2014 - 11.2022
Service Agent- Civilian
Roberts Hawaii
11.2008 - 04.2014
High School Diploma -
Kapolei High School