Summary
Overview
Work History
Education
Skills
Timeline
Generic

Travis Knight

Youngsville,NC

Summary

Knowledgeable Calibration Technician skilled at evaluating, repairing and maintaining a wide range of A/C & Calibration equipment. Detail-oriented and hardworking with understanding of automotive DTC codes, environmental standards and safety requirements. Excellent with communication and planning abilities to ensure customer satisfaction. Motivated to exceed expectations and contribute to customer satisfaction with high-quality work. Proficient in troubleshooting and developing solutions to a wide range of Automotive needs. Willingness to take on added responsibilities to meet team goals with a positive attitude.

Overview

13
13
years of professional experience

Work History

Diagnostic Technician

Protech Automotive Solutions
07.2018 - Current
  • Mobile A/C & Diagnostic Automotive Repair/Calibration Technician.
  • Increased customer satisfaction by providing timely and accurate calibration services onsite and Automotive Repair's.
  • Maintained an organized inventory system for all A/C & Calibration equipment, ensuring timely access for necessary repairs or calibrations.
  • Expedited issue resolution through effective communication with team members, supervisors, and customers regarding issues or needs.
  • Developed strong relationships with clients, earning repeat business based on consistent delivery of high-quality services.


Service Manager

Firestone Complete Auto
08.2011 - 07.2018
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Implemented inventory management systems to reduce costs and increase efficiency in the service department.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Resolved customer complaints in professional and timely manner.
  • Developed and maintained positive relationships with customers to build rapport and trust.

Education

High School Diploma -

E E Wadell High School
Charlotte, NC

Skills

  • Mechanical Knowledge
  • Electrical & SRS diagnostics
  • Vehicle Inspection
  • System Testing
  • Service Coordination
  • Self Motivation
  • Continuous Improvement
  • Problem-solving abilities
  • Professionalism
  • Effective Communication
  • Teamwork and Collaboration

Timeline

Diagnostic Technician

Protech Automotive Solutions
07.2018 - Current

Service Manager

Firestone Complete Auto
08.2011 - 07.2018

High School Diploma -

E E Wadell High School

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Travis Knight