Andrew Langley
Elk Grove,CA
Summary
Hardworking Mechanic skilled in resolving mechanical issues on diverse vehicles through troubleshooting and diagnostics. Successful at adapting to new procedures, makes and models. To seek and maintain full-time position that offers professional challenges utilizing personal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Diagnostic Technician
J&J Automotive
08.2023 - 02.2024
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
- Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
- Raised safety standards for vehicles by performing comprehensive brake system repairs and replacements.
- Expanded knowledge of automotive technology by attending professional development workshops, staying current with industry advancements.
- Diagnosed electrical problems using advanced diagnostic tools; repaired or replaced faulty wiring harnesses, modules, and electrical componenets as needed for optimal functionality.
Retail Service Specialist
O'Reilly Auto Parts
07.2021 - 07.2023
- Enhanced customer satisfaction by providing exceptional service and expert product knowledge.
- Streamlined inventory management for improved product availability and reduced waste.
- Collaborated with team members to achieve sales targets consistently and efficiently.
- Developed strong relationships with customers, fostering loyalty and repeat business.
- Handled customer inquiries, resolving issues promptly and professionally.
- Trained new employees in company procedures, ensuring smooth onboarding and successful integration into the team.
- Processed transactions accurately using point-of-sale systems, maintaining cash handling integrity.
Customer Service Representative
Driven By Style LLC
04.2021 - 07.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Paralegal Specialist
US Army
03.2019 - 03.2020
- Enhanced case efficiency by managing and organizing legal documents, evidence, and client files.
- Streamlined communication with clients by drafting correspondence and tracking case progress.
- Conducted thorough legal research to support attorneys in developing strong case strategies.
- Prepared comprehensive trial materials, ensuring cases were well-prepared for court proceedings.
Apprentice Technician
America's Tire
03.2017 - 02.2019
- Enhanced equipment performance by conducting regular maintenance and repairs, ensuring minimal downtime.
- Assisted senior technicians with complex repair tasks, leading to efficient and timely completion of projects.
- Improved customer satisfaction by promptly addressing service requests and providing accurate diagnostic information.
- Completed comprehensive training on various tools and equipment, increasing proficiency in technical skills.
Education
No Degree - Paralegal Services
Paralegal Advanced Individual Training
Fort Lee, VA03.2017
High School Diploma -
Laguna Creek High School
Elk Grove, CA04.2016
Skills
- Mechanical Knowledge
- Electrical diagnostics
- Technical aptitude
- System Testing
- Vehicle Inspection
Timeline
Diagnostic Technician
J&J Automotive
08.2023 - 02.2024
Retail Service Specialist
O'Reilly Auto Parts
07.2021 - 07.2023
Customer Service Representative
Driven By Style LLC
04.2021 - 07.2021
Paralegal Specialist
US Army
03.2019 - 03.2020
Apprentice Technician
America's Tire
03.2017 - 02.2019
No Degree - Paralegal Services
Paralegal Advanced Individual Training
High School Diploma -
Laguna Creek High School
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