Travis Lane

• Assisted customers with product selections and provided knowledgeable recommendations.
• Trained new staff on procedures and safety protocols within the deli department.
• Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
• Trained new employees on proper handling of food, safety protocols, and customer service techniques.
• Resolved customer complaints by identifying issues and providing effective solutions.

• Created and maintained the Starbucks experience
• Exercised discretion in managing the daily operation of supervising and directing partners, making staffing decisions (i.e.,hiring, training, evaluating, discipling, discharging and scheduling.
• Managing the Stores financial performance, inventory control and safety and security within the store.

Certified in Food Manager Safety & Alcohol Training.

Food Managers Certificate.

• Led a staff of 12
• Designed, oversaw construction of and managed a retail coffee café
• Head purchaser and oversaw weekly P&L.