Travis Macklem
Sanford,FL
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
7
7
years of professional experience
Work History
Senior Team Lead
ARS/Rescue Rooter
Sanford, FL
04.2021 - Current
- Manage employees, provide customers with excellent service in all their hvac and plumbing needs, Lead dispatcher, oversaw employment interviews
- Lead Dispatcher
- Conduct interviews for new employee prospects
- Process new employees
- Proficient in conflict resolution and confidentiality
- Experience with corrective action
- Having hard conversations, being hard on topic and soft on people
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Tobacconist
Executive Cigar Sanford
Sanford, FL
10.2019 - 04.2021
- Help customers with cigar related questions, sales, overseeing day to day operations, working events, maintaining retail counter area.
- Event organization
- overseeing interviews for new hires
- managing high end items
- cultivating a positive and happy work enviroment
Assistant Manager
Circle K
Leesburg, FL
02.2018 - 02.2020
- Customer service, Manage employees, handle cash, count deposits, handle truck orders
Security Officer
Allied Universal Security Services
Leesburg, FL
05.2019 - 12.2019
- Sign in and out venders, maintain site security.
Associate Manager, marketing consultant
Sonic Drive
Eustis, FL
01.2017 - 05.2018
- Assist customers, manage employees, handle truck ordering, control day to day operations, in charge of marketing team
Shoe Department Lead
Stein Mart
The Villages, FL
01.2016 - 12.2016
- Oversee day to day operations at the cash registers, Provide customer service
- Accomplishments
- Optimized customer service area, was promoted after a month of work, on fast track to higher potential.
Education
College - Criminal Justice
Kenowa Hills High School - University Center
BA - Criminal Justice
Saginaw Valley State University - University Center
2015
Skills
- Safety processes and procedures
- Telemarketing expertise
- Employee Evaluation
- Account management
- Client Service
- Interviewing
- Icims trained
- Icims trained
- Complaint resolution
- Daily workflow improvement
- Staff education and training
- Dependable and Responsible
- Good Telephone Etiquette
- Excellent Communication
- Multitasking Abilities
Accomplishments
- Quickly became Site Supervisor after only a few months
- Skills Used
- Customer Service, Decision Making, Scheduling, Threat Assessment
- Cashier / Department Associate
- Family Fare - Gladwin, MI
- May 2013 to April 2014
- Dishwasher / Busser
- The Camp - Gladwin, MI
- May 2012 to May 2013
- Server/Busser/Banquet Personnel
- Riverwalk Grill - Gladwin, MI
- March 2011 to November 2011
- Deli Counter Associate
- Target - Phoenix, AZ
- April 2009 to June 2009
- Home Department Associate
- Kohls - Grand Rapids, MI
- October 2006 to January 2007
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Senior Team Lead
ARS/Rescue Rooter
04.2021 - Current
Tobacconist
Executive Cigar Sanford
10.2019 - 04.2021
Security Officer
Allied Universal Security Services
05.2019 - 12.2019
Assistant Manager
Circle K
02.2018 - 02.2020
Associate Manager, marketing consultant
Sonic Drive
01.2017 - 05.2018
Shoe Department Lead
Stein Mart
01.2016 - 12.2016
College - Criminal Justice
Kenowa Hills High School - University Center
BA - Criminal Justice
Saginaw Valley State University - University Center
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