Travis Maddox
Cedar Springs,MI
Summary
Dynamic leader with proven expertise in team building and leadership, honed at Lowe’s and Swanson Electrical Services. Excelled in enhancing customer experience and operational efficiency, achieving performance targets through effective problem-solving and inventory control. Skilled in fostering positive work culture and driving project success, demonstrating exceptional time management and customer service skills.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Lowe’s
05.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Pro Department Manager
Lowe’s
05.2022 - 05.2023
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Project Manager
Swanson Electrical Services
03.2019 - 05.2022
- Maintained open communication by presenting regular updates on project status to customers.
- Identified plans and resources required to meet project goals and objectives.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
Education
Electrical Certificate - Electrical
Grand Rapids Community College
Grand Rapids, MI06.2018
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Inventory Control
- Customer Relations
- Team Building and Leadership
- Time Management
- Hiring and Training
Timeline
Assistant Store Manager
Lowe’s
05.2023 - Current
Pro Department Manager
Lowe’s
05.2022 - 05.2023
Project Manager
Swanson Electrical Services
03.2019 - 05.2022
Electrical Certificate - Electrical
Grand Rapids Community College
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