Travis Maitland
Bridgeport,CT
Summary
I have strong problem-solving skills, I'm willingness to learn, and have great communication skills. I'm always ready to contribute to team success and achieve positive results. Ready to handle new challenges and advance company objectives with dedication and enthusiasm.
Overview
2026
2026
years of professional experience
Work History
Retail Banker
M&T Bank
Bridgeport, CT
10.2023 - Current
- File disputes if customers has an issue with there transactions
- Advising customer on product and services that we offer that can help with there banking needs
- I Followed through on risk and compliance processes and policies to safeguard customer accounts.
- Collaborated with team members to achieve sales targets and overall productivity.
- Welcoming customers with joy and empathy to meet banking service and transactional needs.
- Increased customer satisfaction by providing personalized banking solutions.
Relocation Service Specialist
Cartus
Danbury, CT
2019 - 01.2019
- Maintained an assigned caseload, while delivering impeccable customer service to external and internal customers.
- Provided primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement.
- Demonstrated knowledge of Cartus' products and services in all interactions with client and customer.
- Coordinated/Facilitated Cartus' core products and services to assigned customers according to prescribed Cartus' standards.
- Ensured data integrity in all Cartus systems.
- Responsible for other duties as assigned; training, special projects, client presentations, etc.
- (contract)
Customer Collections Specialist
Eastern Account Systems
Brookfield, CT
01.2016 - 01.2019
- Customer Service position working with Frontier, Spectrum and Time Warner.
- Handled all inbound/outbound Collections calls with Customers.
- Assisted customers with payment arrangements/plans.
- Offered customers financial alternatives to help make decisions with paying their bill.
- Responsible for helping customers understand the billing process and how pro-rated bills work.
- Handled irate callers and had the ability deescalate and diffuse each situation.
- Handled high volume 100+ calls per day and 20 required payment schedules per day.
Sales Floor Associate
Target
Trumbull, CT
01.2008 - 01.2016
- Provided excellent customer service to all our customers.
- Walked sales floor to assist customers and make sure area is neat and tidy
- Offered product knowledge information and suggestions to customers.
- Assisted with questions related to merchandise.
- Ensured that all shelves were properly stocked with current store merchandise.
- Checked inventory for additional ordering needs
Education
Administrative Health Specialist Program Diploma -
Porter And Chester Institute
Stratford, CTHigh School Diploma - undefined
Bassick High School
Bridgeport, CTSkills
- Microsoft Office Suite
- Effective communicator
- Problem solver
- Critical thinker
- Customer service oriented
- Certified Unarmed Security
Timeline
Retail Banker
M&T Bank
10.2023 - Current
Customer Collections Specialist
Eastern Account Systems
01.2016 - 01.2019
Sales Floor Associate
Target
01.2008 - 01.2016
High School Diploma - undefined
Bassick High School
Relocation Service Specialist
Cartus
2019 - 01.2019
Administrative Health Specialist Program Diploma -
Porter And Chester Institute