Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Harold Blackburn

Cincinnati

Summary

Driven and customer-focused banking professional with a strong background in sales, account management, and branch operations. Proven ability to exceed monthly goals by effectively identifying client needs and recommending tailored financial solutions. Seeking a Personal Banker position to leverage my relationship-building skills and contribute to customer satisfaction and branch growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Retail Banker

Woodforest Bank
03.2024 - Current
  • Consistently achieved and exceeded monthly sales goal of 10 new accounts by proactively identifying customer needs and recommending tailored banking solutions.
  • Processed customer transactions, opened new accounts, and handled account maintenance with attention to accuracy and service quality.
  • Supported daily branch operations, including vault balancing, cash ordering, and ATM maintenance.
  • Resolved customer inquiries and concerns using effective problem-solving skills, while ensuring compliance with Woodforest policies and procedures.

Night Manager

Hilton Worldwide Hotels
11.2023 - Current
  • Assisted an average of 50 late-night guests per shift, handling check-ins, check-outs, and customer requests.
  • Reconciled and balanced daily financial activities with 100% accuracy.
  • Resolved customer inquiries promptly, contributing to a 95% satisfaction rating.

Night Manager

Marriott International
06.2018 - 07.2023
  • Maintained strong organizational and communication skills to manage multiple tasks simultaneously.
  • Collaborated with leadership to develop action plans, reducing customer issue recurrences.
  • Performed cash reconciliation duties at the end of each shift, preparing bank deposits and balancing registers

Revenue Cycle Supervisor

Ensemble Health Partners
04.2017 - 07.2023
  • Collaborated with the Revenue Cycle Manager to ensure adherence to policies and conducted audits.
  • Evaluated employee productivity and performance, facilitating training and development programs.
  • Provided support in resolving day-to-day issues, escalating concerns as necessary.

Education

Bachelor of Science - Business Administration

Kent State
12.2024

Associate of Applied Science - Business Management

Eastern Gateway Community College
12.2020

Skills

  • Operational Management: Recruiting, interviewing, staff scheduling, performance evaluations
  • Customer Service: Problem resolution, client relationship management, customer satisfaction
  • Technical Proficiency: Microsoft Office Suite, Financial Reconciliation, Marketing Campaigns

Accomplishments

  • Recovered over $85K in accounts receivable through strategic collection efforts at Ensemble Health Partners.
  • Implemented initiatives resulting in a 40% reduction in write-offs.

Certification

Certified Revenue Cycle Representative (CRCR), Healthcare Financial Management Association, May 2021

Timeline

Retail Banker

Woodforest Bank
03.2024 - Current

Night Manager

Hilton Worldwide Hotels
11.2023 - Current

Night Manager

Marriott International
06.2018 - 07.2023

Revenue Cycle Supervisor

Ensemble Health Partners
04.2017 - 07.2023

Associate of Applied Science - Business Management

Eastern Gateway Community College

Bachelor of Science - Business Administration

Kent State

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