Harold Blackburn
Cincinnati,OH
Summary
Strategic and results-driven professional with over 10 years of experience in hospitality and healthcare operations. Proven ability to elevate team performance, drive business improvements, and deliver outstanding customer service. Expertise in managing complex operations, training staff, and executing marketing strategies that generate measurable outcomes. Adept at financial reconciliation, performance evaluations, and fostering a positive work environment. Recognized for achieving a 40% increase in hotel traffic and driving a 95% customer satisfaction rate.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Night Manager
Hilton Worldwide Hotels
11.2023 - Current
- Assisted an average of 50 late-night guests per shift, handling check-ins, check-outs, and customer requests.
- Reconciled and balanced daily financial activities with 100% accuracy.
- Resolved customer inquiries promptly, contributing to a 95% satisfaction rating.
Assistant General Manager
Marriott International
04.2023 - 10.2023
- Managed daily operations, including inventory, staff scheduling, and high-level customer service.
- Designed and implemented training programs that improved team performance.
- Conducted employee performance evaluations and developed growth strategies.
- Collaborated with Sales Team to execute marketing campaigns, leading to a 40% increase in hotel traffic.
Night Manager
Marriott International
06.2018 - 07.2023
- Maintained strong organizational and communication skills to manage multiple tasks simultaneously.
- Collaborated with leadership to develop action plans, reducing customer issue recurrences.
- Performed cash reconciliation duties at the end of each shift, preparing bank deposits and balancing registers
Revenue Cycle Supervisor
Ensemble Health Partners
04.2017 - 07.2023
- Collaborated with the Revenue Cycle Manager to ensure adherence to policies and conducted audits.
- Evaluated employee productivity and performance, facilitating training and development programs.
- Provided support in resolving day-to-day issues, escalating concerns as necessary.
Education
Bachelor of Science - Business Administration
Kent State
800 E Summit St, Kent, OH 4424012.2024
Associate of Applied Science - Business Management
Eastern Gateway Community College
4000 Sunset Blvd, Steubenville, OH 4395212.2020
Skills
- Operational Management: Recruiting, interviewing, staff scheduling, performance evaluations
- Customer Service: Problem resolution, client relationship management, customer satisfaction
- Technical Proficiency: Microsoft Office Suite, Financial Reconciliation, Marketing Campaigns
Accomplishments
- Recovered over $85K in accounts receivable through strategic collection efforts at Ensemble Health Partners.
- Implemented initiatives resulting in a 40% reduction in write-offs.
- Achieved an 80% non-renewal closing rate, elevating profits and positioning the region in the top five percent at Aaron Sales and Lease.
Certification
Certified Revenue Cycle Representative (CRCR), Healthcare Financial Management Association, May 2021
Timeline
Night Manager
Hilton Worldwide Hotels
11.2023 - Current
Assistant General Manager
Marriott International
04.2023 - 10.2023
Night Manager
Marriott International
06.2018 - 07.2023
Revenue Cycle Supervisor
Ensemble Health Partners
04.2017 - 07.2023
Certified Revenue Cycle Representative (CRCR), Healthcare Financial Management Association, May 2021
Bachelor of Science - Business Administration
Kent State
Associate of Applied Science - Business Management
Eastern Gateway Community College
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