Travis Montroy
Miller's Security Consulting LLC
Palestine,TX
1
Certification
20
years of professional experience
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Work History
Security Officer
1 Year 1 Month- Monitored security systems and conducted regular patrols to ensure safety and compliance.
- Responded to incidents, providing immediate assistance and documenting events accurately.
- Assisted in training new staff on safety protocols and emergency response procedures.
- Collaborated with law enforcement during investigations and incident resolutions.
- Implemented access control measures, ensuring authorized entry to restricted areas.
- Evaluated security risks and recommended improvements to enhance safety measures.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Security Officer
4 Months- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Pharmacy Technician
6 Months- Processed prescription orders accurately and efficiently, ensuring compliance with pharmacy regulations.
- Assisted pharmacists in preparing medications and managing inventory levels.
- Educated customers on medication usage, potential side effects, and storage requirements.
- Maintained cleanliness and organization of pharmacy workspace to ensure operational efficiency.
- Collaborated with healthcare professionals to resolve prescription-related inquiries and issues.
- Utilized pharmacy management software for tracking prescriptions and patient profiles effectively.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Store Manager
16 Years 10 Months- Led daily store operations to enhance customer satisfaction and maintain high service standards.
- Trained and mentored staff on product knowledge and sales techniques to improve team performance.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed promotional strategies to drive sales growth and increase customer engagement.
- Analyzed sales data to identify trends, informing strategic decisions for product placements.
- Collaborated with corporate teams on visual merchandising to align with brand standards.
- Managed employee schedules effectively, ensuring optimal staffing during peak hours.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
Security Officer
7 Years 2 Months- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
Asset Protection Manager
4 Years 11 Months- Developed and implemented loss prevention strategies to minimize shrinkage.
- Conducted comprehensive audits to identify vulnerabilities in asset protection protocols.
- Trained staff on theft deterrence techniques and emergency response procedures.
- Collaborated with local law enforcement to address theft-related incidents effectively.
- Analyzed inventory management systems to enhance asset tracking accuracy.
- Led investigations into suspicious activities, ensuring timely resolution of incidents.
- Monitored surveillance equipment for potential security breaches and operational threats.
- Established a culture of safety awareness among team members through ongoing training initiatives.
- Managed a team of security personnel, providing guidance and support to ensure consistent performance across all shifts.
- Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.
- Coordinated with other managers across the organization to ensure alignment of asset protection priorities and integration of security measures into daily operations.
- Collaborated with store management to develop and enforce policies for maintaining a safe and secure environment for employees and customers.
- Established clear performance metrics for asset protection personnel, fostering an environment of accountability and continuous improvement among team members.
- Improved inventory accuracy by overseeing regular cycle counts and addressing discrepancies in a timely manner.
- Partnered with local law enforcement agencies to share information about potential threats or suspicious activity in the area.
Jailer
1 Year 1 Month- Monitored inmate behavior to ensure safety and compliance with facility regulations.
- Conducted routine inspections of cells and common areas for security breaches or contraband.
- Assisted in processing inmate intake, including booking and documentation procedures.
- Responded promptly to emergencies, coordinating with law enforcement and medical personnel as needed.
- Implemented safety protocols to minimize risks during transport of inmates between facilities and court appearances.
- Maintained accurate records of inmate activities, disciplinary actions, and incident reports for administrative review.
- Trained new staff on operational procedures and safety measures within the detention facility.
- Ensured the well-being of inmates by conducting regular cell checks and monitoring their physical and mental health.
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Handled intake processing efficiently, ensuring all necessary paperwork was completed accurately and promptly.
Sargent
1 Year 3 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Lead Server
9 Months- Supervised dining room operations, ensuring exceptional customer service and satisfaction.
- Trained and mentored new servers on menu knowledge and service techniques.
- Managed table assignments, optimizing workflow for efficient service delivery.
- Coordinated with kitchen staff to ensure timely order fulfillment and quality standards.
- Resolved customer complaints swiftly, enhancing guest experience and loyalty.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Education
Associate of Arts - Environmental Biology
No Degree - Liberal Arts
High School Diploma
Skills
Report writing
Incident reporting
Security guard license
General security
Surveillance
Emergency response
Access control
Patrol operations
Customer service
Problem-solving
Multitasking and organization
Store operations
Training and mentoring
Store opening and closing
Team leadership
Outstanding communication skills
Inventory management
Store merchandising
Cash management
Shift scheduling
Employee training
Inventory control
POS systems
Operations management
Certification
-Levels 2&3 Texas Armed Security Guard License including tactical weapons certifications (Texas DPS)
-Basic Life Support Certification (American Red Cross)
-FEMA Professional Development Series Certified, 168 completed courses in total (FEMA)
-3 different program certifications in cybersecurity along with 43 non related course completions (Texas A&M Engineering Extension)
-368 continued education hours (Texas Commission on Law Enforcement)
-Concealed handgun license (Texas DPS)
-Wiklander Zulawski internal investigations related to retail theft certificate
Timeline
Security Officer
Miller's Security Consulting LLC
08.2025 - 09.2026Read More
Security Officer
Guardians Security Services
03.2025 - 07.2025Read More
Pharmacy Technician
Wal-Mart Supercenter
09.2024 - 03.2025Read More
Asset Protection Manager
Wal-Mart Supercenter
08.2009 - 07.2014Read More
Security Officer
Iidon Security Associates
05.2008 - 07.2015Read More
Jailer
Anderson County Sheriff's Office
05.2008 - 06.2009Read More
Store Manager
General Nutrition Centers
11.2007 - 09.2024Read More
Sargent
Texas Department Of Criminal Justice
02.2007 - 05.2008Read More
Lead Server
El Toro Mexican Grill
06.2006 - 03.2007Read More
Trinity Valley Community College
Associate of Arts from Environmental Biology
Read More
Jefferson Community College
No Degree from Liberal Arts
Read More
Carthage Central High School
High School Diploma
Read More