Travis Newport
Helenwood,USA
Summary
Optical professional with comprehensive understanding of vision care and eyewear solutions. Proven ability to provide exceptional service and accurate fittings, contributing to high customer satisfaction. Committed to teamwork and adaptable to evolving client needs, with strong technical proficiency and attention to detail.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Licensed Optician General Manager
National Vision, Inc.
Knoxville, TN
04.2025 - 03.2026
- Directed daily operations of a high-volume optical retail and medical practice, overseeing full P&L responsibility for $2M+ in annual revenue while optimizing workflow, staffing, and patient throughput to maximize efficiency
- Led and developed a multidisciplinary team through data-driven coaching, improving sales performance, exam conversion rates, and optical attachment metrics
- Managed key business functions including payroll, scheduling, inventory control, and budgeting while maintaining strong financial performance and cost efficiency
- Ensured full compliance with state optical laws and company policies, including accurate prescription interpretation, audit readiness, and HR standards
- Collaborated with affiliated doctors to streamline exam flow and deliver a seamless patient experience from exam to dispense
- Delivered expert optical care through precise eyewear fitting, adjustments, and patient education, driving high customer satisfaction and retention
Licensed Optician
EssilorLuxottica- LensCrafters
Knoxville, TN
04.2024 - 04.2025
- Delivered exceptional customer service, assisting patients with eyewear and contact lens selection to enhance satisfaction and retention
- Accurately interpreted prescriptions and utilized optical technology to ensure precise measurements and proper eyewear fit
- Increased sales through effective upselling of frames, lenses, and add-ons based on patient needs
- Performed adjustments and repairs to ensure optimal comfort, fit, and visual performance
- Maintained accurate patient records, prescriptions, and transaction data in compliance with standards
- Trained and mentored new staff while managing inventory to support efficient operations and product availability
Store Manager
EssilorLuxottica- Target Optical
Nashville, TN
12.2019 - 04.2024
- Led store to its first $1MM+ in annual sales through strategic leadership and performance execution
- Drove revenue growth by implementing sales strategies and exceeding key performance targets
- Oversaw all store operations including sales, customer service, inventory, and team supervision
- Developed and coached staff through training, scheduling, and performance management to optimize productivity and labor costs
- Executed marketing initiatives to increase brand awareness and attract new customer traffic
- Delivered expert optical care through precise fittings, adjustments, and patient education to enhance satisfaction and retention
Selling Business Manager
Dillard's Luxury Sunglasses Shop
Knoxville, TN
12.2018 - 12.2019
- Managed a luxury sunglasses boutique generating $233K+ in annual revenue across 14+ premium brands
- Established and grew the Dillard’s sunglasses shop, building brand presence and customer loyalty
- Consistently achieved and exceeded individual and store sales goals through premium product selling
- Executed events and promotions to drive traffic, increase profitability, and expand clientele base
- Recruited, trained, and developed staff to elevate customer service and sales performance
- Optimized inventory management and visual merchandising to improve product availability and in-store engagement
Student Optician
Roane State Optical
Harriman, TN
09.2017 - 05.2019
- Completed 230+ hours of supervised clinical and lab training in ophthalmic dispensing, contact lenses, and fabrication
- Assisted patients through the full optical journey from intake to final eyewear delivery
- Accurately measured facial features and eye parameters to ensure proper fit and visual performance
- Guided patients in frame selection based on fit, style, and prescription needs
- Prepared detailed lab work orders and supported fabrication processes for accurate production
- Performed eyewear adjustments and repairs to ensure comfort, durability, and patient satisfaction
Third Key Manager and Optometric Coordinator
Visionworks
Knoxville, TN
01.2015 - 12.2018
- Contributed to management of a $2.5M+ annual revenue optical retail operation
- Consistently met and exceeded individual and company sales goals through effective selling strategies
- Drove sales performance by training, coaching, and developing associates
- Performed final inspection, adjustments, and repairs to ensure eyewear quality and patient satisfaction
- Oversaw scheduling, patient flow, and daily store operations to maintain efficiency
- Maintained accurate records and ensured HIPAA compliance while delivering continuous performance feedback to staff
Student Optician
Weisgarber Optical
Knoxville, TN
06.2018 - 07.2018
- Completed a 45-hour clinical internship gaining hands-on experience in ophthalmic dispensing and patient care
- Assisted patients throughout the full clinic visit, supporting a seamless and positive experience
- Developed foundational skills in prescription handling, workflow, and optical best practices
- Utilized Express Scripts EMR system to document patient information and support clinical operations
- Maintained detailed weekly journals, demonstrating accountability and continuous learning
- Collaborated with licensed professionals to build practical knowledge of optical procedures and patient care standards
Assistant Manager
Fireside Restaurant
Huntsville, TN
01.2012 - 01.2015
- Assisted in managing daily operations of a high-volume family restaurant, ensuring efficient service and guest satisfaction
- Handled opening/closing procedures, cash reconciliation, and daily sales reporting with strong accuracy
- Increased brand visibility by creating and managing the restaurant’s Facebook page and local marketing efforts
- Boosted revenue by redesigning the menu and introducing early dine specials to drive traffic
- Managed staff scheduling, payroll, and labor efficiency to support business performance
- Resolved customer concerns professionally, enhancing guest experience and retention
Education
Associate of Applied Science - Opticianry
Roane State Community College
Harriman, TN05-2019
Associate of Science - General Studies
Roane State Community College
Harriman, TN05-2019
High school or equivalent - undefined
Scott County High School
Huntsville, TN05-2013
Skills
- Practice and Office Management
- Electronic Medical Records (EMR)
- MS Office
- HIPAA Compliance
- Customer service
- Optical measurements
- Optical dispensing
- Insurance verification
- Retail sales
- Prescription interpretation
- Contact lens
- Product upselling
- Frame fitting
- Optical billing
Affiliations
Tennessee Dispensing Opticians Association (TDOA) — Board of Directors
Knoxville Chapter Director | September 2019 – Present
- Serve on the TDOA Board of Directors as Knoxville Chapter Director, representing local opticians and supporting statewide initiatives
Lead chapter engagement, professional development, and advocacy efforts within the Knoxville region
Certification
- Licensed Dispensing Optician, Tennessee (License #3458)
August 2020 – May 2028
State licensure authorizing the dispensing of prescription eyewear and contact lenses in compliance with Tennessee laws and regulatory standards - American Board of Opticianry (ABO) Certified
February 2019 – Present
National certification demonstrating expertise in ophthalmic dispensing, lens technology, and patient care - National Contact Lens Examiners (NCLE) Certified
May 2019 – Present
Advanced certification validating proficiency in contact lens fitting, materials, and patient education - Microsoft Certified Professional (MCP)
May 2009 – Present
Certification demonstrating proficiency in Microsoft systems and applications, supporting efficient practice operations
Languages
English - Expert
Timeline
Licensed Optician General Manager
National Vision, Inc.
04.2025 - 03.2026
Licensed Optician
EssilorLuxottica- LensCrafters
04.2024 - 04.2025
Store Manager
EssilorLuxottica- Target Optical
12.2019 - 04.2024
Selling Business Manager
Dillard's Luxury Sunglasses Shop
12.2018 - 12.2019
Student Optician
Weisgarber Optical
06.2018 - 07.2018
Student Optician
Roane State Optical
09.2017 - 05.2019
Third Key Manager and Optometric Coordinator
Visionworks
01.2015 - 12.2018
Assistant Manager
Fireside Restaurant
01.2012 - 01.2015
High school or equivalent - undefined
Scott County High School
Associate of Applied Science - Opticianry
Roane State Community College
Associate of Science - General Studies
Roane State Community College