Travis Northup
Olathe,KS
Summary
Developed strong analytical and communication skills in fast-paced field environment. Adept at evaluating data, resolving issues, and providing exceptional customer service. Seeking to transition into new role leveraging these transferrable skills in dynamic and collaborative setting.
Overview
17
17
years of professional experience
Work History
Senior Field Claims Representative
Farmers Insurance
05.2018 - Current
- Handled complex claims involving multiple policies or coverage types, demonstrating adaptability and problem-solving skills.
- Inspected damaged property to complete appropriate estimates and documentation.
- Negotiated settlements with policyholders and third parties, achieving fair resolutions for all involved parties.
- Enhanced company reputation with excellent customer service, empathetic approach, and timely resolution of claims.
National Property Theft Adjuster
Farmers Insurance
02.2016 - 05.2018
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Leveraged strong negotiation skills to resolve claim disputes, resulting in favorable settlements for both the company and policyholders.
- Contributed to team success by participating in regular training sessions, sharing best practices, and mentoring new adjusters.
Catastrophe Claim Representative
Farmers Insurance
08.2013 - 02.2016
- Collaborated with field adjusters to assess damages and expedite the claim resolution process.
- Managed a high volume of claims during peak catastrophe seasons, maintaining consistent quality and customer satisfaction.
- Continuously improved personal knowledge of insurance policies, coverages, limitations, exclusions related to catastrophes through ongoing professional development opportunities.
- Provided exceptional customer service during times of crisis, addressing concerns and guiding policyholders through the claim process.
Auto Claims Supervisor
Farmers Insurance
08.2011 - 08.2013
- Interviewed and selected claims adjusters, ensuring they possessed the necessary skills and expertise to excel in their roles.
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
- Fostered a positive work environment that promoted collaboration, teamwork, and open communication among staff members.
Subrogation Claims Representative
Farmers Insurance
11.2010 - 08.2011
- Reduced cycle times for subrogation claims by consistently meeting or exceeding established performance metrics.
- Provided guidance to less experienced colleagues, sharing knowledge and expertise in the subrogation claims process.
- Assisted management in identifying areas for improvement within the department, leading to ongoing enhancements in processes and procedures.
Total Loss Adjuster
Farmers Insurance
05.2008 - 10.2010
- Contributed to the development of departmental training materials, ensuring new hires were adequately prepared to handle total loss claims.
- Supported colleagues during periods of high claim volume by assuming additional caseloads when needed.
- Provided exceptional customer service by maintaining constant communication with claimants throughout the entire claims process.
Education
Business Management -
Kansas State University
Manhattan, KS05.2005
Skills
- Negotiation techniques
- Teamwork and collaboration
- Customer service
- Policy interpretation
- Property damage assessment
Timeline
Senior Field Claims Representative
Farmers Insurance
05.2018 - Current
National Property Theft Adjuster
Farmers Insurance
02.2016 - 05.2018
Catastrophe Claim Representative
Farmers Insurance
08.2013 - 02.2016
Auto Claims Supervisor
Farmers Insurance
08.2011 - 08.2013
Subrogation Claims Representative
Farmers Insurance
11.2010 - 08.2011
Total Loss Adjuster
Farmers Insurance
05.2008 - 10.2010
Business Management -
Kansas State University
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