Travis Pearson
Richmond,VA
Summary
Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Overview
16
16
years of professional experience
Work History
Seasonal Inside Sales Representative
SimpliSafe
Richmond, Virginia
10.2026 - Current
- Qualified leads and matched customers with appropriate SimpliSafe alarm solutions.
- Guided customers through purchase decisions using product knowledge and active listening.
- Presented SimpliSafe product features, pricing, and service options to prospects.
- Managed inbound SimpliSafe customer calls with consultative home security sales support.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Followed up on quotes, proposals, and customer questions with clear communication.
- Coordinated with SimpliSafe support teams to resolve order and account issues.
- Followed up on pending orders and inquiries in a timely manner.
- Maintained accurate sales records and customer notes in CRM platforms.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Delivered superior customer support to improve account retention rate.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
Automotive Service Advisor
Honda of Short Pump
Richmond, Virginia
01.2026 - 09.2026
- Explained vehicle issues and recommended appropriate services to clients.
- Facilitated service inquiries and appointment scheduling to enhance customer experience.
- Provided timely service delivery to ensure customer satisfaction and retention.
- Coordinated with technicians to ensure timely completion of service tasks.
- Reviewed claim submissions to ensure compliance with company policies and regulations.
- Processed claims efficiently using company-specific software for accurate documentation.
- Collaborated with insurance adjusters to clarify claims information and expedite resolutions.
Security Installation Technician
Safe Haven Security Services
Richmond
07.2025 - 01.2026
- Installed residential security systems for Safe Haven Security Services customers
- Installed and repaired enterprise access controls, analog, digital CCTV and network configurations.
- Planned security installations by surveying locations, laying out equipment and reading wiring plans.
- Routed wiring through walls, attics, and crawlspaces
- Programmed control panels and user access settings
- Tested alarm signals, device connections, and system functionality
- Diagnosed device faults and replaced damaged equipment
- Explained system operations and troubleshooting methods to empower homeowners
- Trained associates on proper operation of security systems to prevent false alarms.
- Followed company safety standards and installation procedures
Automotive Service Consulting
Self Employed Services
Richmond, VA
10.2024 - 01.2026
Assistant Service Manager
SHEEHY AUTO STORES
Midlothian, Virginia
06.2020 - 10.2024
- Analyze automotive malfunctions and determine effective resolutions
- Maintain communication with vehicle manufacturer regarding warranty coverages
- Manage a team of 8 to 10 Service Technicians
- Maintained record profits by achieving beyond standards set by Sheehy Automotive
- Processed claims efficiently using company-specific software for accurate documentation.
- Reviewed claim submissions to ensure compliance with company policies and regulations.
- Coordinated with insurance adjusters to clarify claims information and resolve issues.
- Assisted customers with inquiries regarding claims status and necessary documentation.
- Trained new staff on claims administration protocols and system usage.
- Monitored industry trends to enhance knowledge of claims processing best practices.
Assistant Service Manager
Richmond BMW
Richmond, Virginia
02.2017 - 10.2019
- Provided customer service support to clients with vehicle malfunctions or routine maintenance needs, ensuring timely resolutions
- Built strong relationships with clients, addressing concerns promptly to enhance customer satisfaction
- Consulted with mechanics on repairs to facilitate efficient service delivery
- Discussed repair options with mechanics to ensure clarity on service needs.
Branch Manager
Avis Budget Group
Midlothian, Virginia
08.2010 - 01.2019
- Developed marketing strategies that excelled beyond corporate sales expectations
- Delivered customer service support to clients renting cars and moving trucks, addressing inquiries and resolving issues
- Tailored service coverage options for clients to meet customers’ needs
- Created marketing strategies that surpassed corporate sales expectations, driving increased visibility and customer engagement
- Oversaw daily operations of a 3 to 4-employee team at Pearson Rentals
- Managed all record keeping, including accounting and payroll for employees, ensuring accuracy and compliance
Real Estate Agent
Long and Foster
Richmond, Virginia
02.2015 - 02.2017
- Conducted market analysis to determine competitive property values and identify emerging trends.
- Developed targeted marketing strategies for new listings and open houses, increasing visibility and attracting potential buyers.
- Guided clients through property buying and selling processes, ensuring informed decisions and smooth transactions.
Education
High School Diploma -
L.C. Bird High school
ChesterfieldSome College (No Degree) - Business Administration And Management
J. Sargeant Reynolds Community College
Richmond, VASkills
- Automotive diagnostics
- Warranty Management
- Customer Relationship Management
- Business sales
- Residential sales
- Problem solving skills
- Communication techniques
Timeline
Seasonal Inside Sales Representative
SimpliSafe
10.2026 - Current
Automotive Service Advisor
Honda of Short Pump
01.2026 - 09.2026
Security Installation Technician
Safe Haven Security Services
07.2025 - 01.2026
Automotive Service Consulting
Self Employed Services
10.2024 - 01.2026
Assistant Service Manager
SHEEHY AUTO STORES
06.2020 - 10.2024
Assistant Service Manager
Richmond BMW
02.2017 - 10.2019
Real Estate Agent
Long and Foster
02.2015 - 02.2017
Branch Manager
Avis Budget Group
08.2010 - 01.2019
High School Diploma -
L.C. Bird High school
Some College (No Degree) - Business Administration And Management
J. Sargeant Reynolds Community College