Travis Randall
Houston,TX
Summary
Enthusiastic professional experienced in front-of-house operations. Flexes easily between different positions and serves customers with positive, upbeat style. Consistently follows food safety and alcohol service standards.
Overview
2
2
years of professional experience
Work History
Front of House Team Member
CFA
Houston, TX
08.2024 - 06.2026
- Provided exceptional customer service to enhance guest experiences.
- Maintained cleanliness and organization in dining and service areas.
- Assisted with food preparation and assembly during peak hours.
- Collaborated with team members to ensure efficient operations.
- Handled cash transactions accurately and responsibly at the register.
- Communicated menu items and specials to guests clearly and effectively.
- Supported training of new team members on operational procedures.
- Resolved guest inquiries and concerns promptly to ensure satisfaction.
- Operated cash registers accurately and efficiently processed payments from customers.
- Greeted and talked pleasantly with customers to promote positive image for business.
- Demonstrated excellent customer service skills by responding promptly to customer inquiries and complaints.
- Assisted in taking orders and ensured accurate delivery of food items to customers.
- Performed opening and closing procedures at the end of shift.
- Worked with managers to report and resolve customer issues or concerns.
- Explained menu items, took orders and delivered food courses according to instruction.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Assisted in training new team members on proper front-of-house operations.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Delivered guest orders to correct tables or take-out counter.
- Organized take-out orders for customers who requested them.
- Filled soft drink cups and poured hot coffee and tea for patrons.
- Followed national, state and local safety, health and sanitation guidelines to protect guests.
- Ensured compliance with health safety regulations in the restaurant setting.
- Assisted servers with foodservice and cleaning needs to optimize guests' dining experiences.
- Upheld company standards and values, representing the brand positively.
Education
Cypress Lakes High School
Houston, TXSkills
- Point of sale
- Order taking
- Product knowledge
- Customer service
- Guest relations
- Team collaboration
- Effective communication
- Problem resolution
- Employee training
Timeline
Front of House Team Member
CFA
08.2024 - 06.2026
Cypress Lakes High School