Travis Ross
Columbus,OH
Summary
Professional client service specialist with extensive experience in delivering exceptional support and solutions. Strong focus on team collaboration and achieving results, demonstrating flexibility with changing needs. Skilled in client relationship management, conflict resolution, and process optimization. Known for reliability and effective communication, consistently driving positive outcomes.
Overview
15
15
years of professional experience
Work History
Senior Client Service Specialist
Toppan Merrill
Grove City, Ohio
04.2015 - Current
- Managed client accounts in marketing and communications, focusing on print technology and fulfillment, by actively listening to client needs and coordinating with relevant teams.
- Coordinated with clients to streamline project execution during new product implementation phases.
- Analyzed order billing, service, and delivery issues to enhance customer satisfaction.
- Provided comprehensive support and guidance to ensure optimal client experiences.
- Provided detailed information and support to clients via calls and emails, enhancing understanding of products and services.
- Executed client item administration and configured product setup in Toppan Merrill system to support effective ordering functionalities.
- Monitored and analyzed inventory trends to ensure consistent supply of materials.
- Assessed client needs and provided personalized solutions to ensure optimal service delivery.
- Configured user accounts and assigned permissions to facilitate seamless operations.
- Collaborated with stakeholders to create and refine training initiatives that support organizational growth.
- Conducted in-depth research to identify effective solutions for technical challenges, enhancing operational efficiency.
Production Planner
Toppan Merrill
Grove City, Ohio
05.2011 - 04.2015
- Analyzing project specs (paper type, ink, finishing) to determine the most efficient production method and providing accurate cost estimates.
- Developing and managing the daily production schedule based on equipment capacity , material availability, and strict delivery deadlines.
- Creating essential production paperwork, including "job dockets," shipping lists, and stock request forms.
- Serving as the primary contact for sales and clients to provide real-time updates on job status and resolve setbacks.
- Coordinating with purchasing to ensure specialty substrates, hardware, or third-party finishing services are ready when needed.
Education
High School Diploma - General Studies
Newton High School
Pleasant Hill, Ohio05-1997
Certificate - Machine Trades I & II
Upper Valley JVS
Piqua, Ohio05-1997
Skills
- Cross-functional coordination
- Client relations
- Client support
- File management
- Order processing
- Teamwork and collaboration
- Problem-solving skills
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Adaptability
- Account management
Timeline
Senior Client Service Specialist
Toppan Merrill
04.2015 - Current
Production Planner
Toppan Merrill
05.2011 - 04.2015
High School Diploma - General Studies
Newton High School
Certificate - Machine Trades I & II
Upper Valley JVS