Travis Rotondo
South Plainfield,NJ
Summary
Highly skilled and experienced IT Applications Manager with a proven track record of implementing, training, and managing company-wide programs including Customer Support solutions such as Encompass 360, Microsoft Teams, HR solutions, and Slingshot data analytics. Seeking a challenging position utilizing technical expertise, project management capabilities, and problem-solving skills to drive operational efficiency and enhance employee and customer experiences.
Overview
7
7
years of professional experience
Work History
IT Applications Manager
MLB Residential Lending
2017.06 - Current
- Managed and optimized a specialized software system to streamline operations and enhance performance.
- Collaborated across various departments to gather requirements, develop improvements, and implement system changes that aligned with business objectives
- Customized and configured a software platform to match company-specific procedures and workflows, enhancing operational efficiency.
- Provided comprehensive training and support to diverse user groups, ensuring proficient utilization of the system's functionalities.
- Diagnosed and resolved technical issues and errors, coordinating with internal IT teams and external partners to ensure prompt solutions.
- Led cross-departmental initiatives, overseeing project life cycles from conception to successful implementation, utilizing strong organizational and communication skills to coordinate tasks, allocate resources efficiently, and ensure timely project completion within established budgets and quality standards.
Secondary Markets Coordinator
MLB Residential Lending
- Collaborated with cross-functional teams including sales, operations, and investment partners to facilitate the accurate and timely transaction of products/services to target markets
- Managed pipeline operations and expiration timelines, optimizing opportunities for product sales while mitigating potential risks
- Developed and nurtured robust partnerships with diverse investor entities such as government-sponsored enterprises (GSEs), correspondent lenders, and private investors
- Expanded product sale avenues and successfully negotiated advantageous terms to drive business growth
- Tracked and monitored loan purchase commitments, ensuring accurate and timely delivery to investors, and resolving any pricing or commitment discrepancies
- Collaborated with internal teams, including loan servicing, accounting, and legal departments, to resolve operational and post-closing issues related to loan sales.
Education
Bachelor of Arts in Criminal Justice -
Rutgers University
New Brunswick, NJ05.2011
Skills
- Customer Support Systems including Encompass 360 Administration
- Pipeline Management and Optimization for maximum revenue efficiency
- Data Analytics including Slingshot (need to add example of project/business outcome)
- System Configuration, Customization and integration across multiple applications
- User Support and Training
- Collaboration and Cross-Functional Teamwork
- Compliance and Regulatory Knowledge across Financial Services, Banking and Security
Timeline
IT Applications Manager
MLB Residential Lending
2017.06 - Current
Secondary Markets Coordinator
MLB Residential Lending
Bachelor of Arts in Criminal Justice -
Rutgers University
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