Travis Rowl
Mountlake Terrace,WA
Overview
11
11
years of professional experience
Work History
Claims Specialist
GEICO, Government Employees Insurance
04.2024 - 05.2025
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
- Verified client information by analyzing existing evidence on file.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
Front Desk Employee
LA Fitness
09.2022 - 04.2024
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
Security Coordinator
Edmonds School District
09.2022 - 06.2023
- Completed full building and grounds patrols to spot and investigate concerns daily.
- Greeted students and guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Supervised and provided day-to-day support to security staff, issuing guidance on management of security situations as they arose.
- Maintained detailed records of all 1,500 students for review and to keep track of the students disciplinary progression.
COVID-19 Contact Tracer
Aerotek
11.2020 - 03.2022
- Contacted 50 clients in person, by phone or in writing to ascertain compliance with required or recommended actions daily.
- Participated in regular meetings with supervisors, discussing progress updates and strategizing improvements within contact tracing process.
- Demonstrated empathy and professionalism during sensitive conversations, ensuring confidentiality of personal information.
Military Police Supervisor
United States Air Force, USAF
02.2019 - 05.2020
- Trained newly assigned personnel on relevant policies and procedures, fostering environment conducive to skill development and teamwork.
- Boosted morale among subordinates with regular performance evaluations and constructive feedback for professional development.
- Documented and organized security information accurately and efficiently.
Military Police Officer
United States
02.2017 - 02.2019
- Maintained strict adherence to military law enforcement standards, resulting in safe environment for personnel and civilians.
- Documented and organized security information accurately and efficiently.
- Conducted background checks on individuals seeking access to sensitive areas or information, ensuring only qualified personnel were granted clearance.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
Security Specialist
United States Air Force, USAF
02.2016 - 02.2017
- Performed official work duties by making judgment decisions within proper policy and procedures.
- Wrote detailed report(s) of all security breaches and investigations.
- Updated shift log(s) and produced daily report(s) to document security activities and specific incidents.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Front Gate Security Officer
United States Air Force, USAF
11.2014 - 02.2016
- Established trust with residents and built rapport through consistent, courteous service at front gate of base.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked credentials and identifying paperwork for all incoming employees and visitors.
- Worked independently and collaboratively with co-workers.
Education
Associate of Applied Science - Information Technology: Interactive Web Design
Olympic College
Bremerton, WA06.2026
Certificate of Recognition: Technical Support - Information Technology
Olympic College
Bremerton, WA06.2024
Skills
- Verbal and written communication
- Customer and client relations
- Office Administration
- Professional Demeanor
- Scheduling proficiency
Timeline
Claims Specialist
GEICO, Government Employees Insurance
04.2024 - 05.2025
Front Desk Employee
LA Fitness
09.2022 - 04.2024
Security Coordinator
Edmonds School District
09.2022 - 06.2023
COVID-19 Contact Tracer
Aerotek
11.2020 - 03.2022
Military Police Supervisor
United States Air Force, USAF
02.2019 - 05.2020
Military Police Officer
United States
02.2017 - 02.2019
Security Specialist
United States Air Force, USAF
02.2016 - 02.2017
Front Gate Security Officer
United States Air Force, USAF
11.2014 - 02.2016
Associate of Applied Science - Information Technology: Interactive Web Design
Olympic College
Certificate of Recognition: Technical Support - Information Technology
Olympic College