Travis Rowl
Mountlake Terrace,WA
Overview
11
11
years of professional experience
Work History
Claims Specialist
GEICO, Government Employees Insurance
04.2024 - 05.2025
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
- Verified client information by analyzing existing evidence on file.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
Front Desk Employee
LA Fitness
09.2022 - 04.2024
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
Security Coordinator
Edmonds School District
09.2022 - 06.2023
- Completed full building and grounds patrols to spot and investigate concerns daily.
- Greeted students and guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Supervised and provided day-to-day support to security staff, issuing guidance on management of security situations as they arose.
- Maintained detailed records of all 1,500 students for review and to keep track of the students disciplinary progression.
COVID-19 Contact Tracer
Aerotek
11.2020 - 03.2022
- Contacted 50 clients in person, by phone or in writing to ascertain compliance with required or recommended actions daily.
- Participated in regular meetings with supervisors, discussing progress updates and strategizing improvements within contact tracing process.
- Demonstrated empathy and professionalism during sensitive conversations, ensuring confidentiality of personal information.
Military Police Supervisor
United States Air Force, USAF
02.2019 - 05.2020
- Trained newly assigned personnel on relevant policies and procedures, fostering environment conducive to skill development and teamwork.
- Boosted morale among subordinates with regular performance evaluations and constructive feedback for professional development.
- Documented and organized security information accurately and efficiently.
Military Police Officer
United States
02.2017 - 02.2019
- Maintained strict adherence to military law enforcement standards, resulting in safe environment for personnel and civilians.
- Documented and organized security information accurately and efficiently.
- Conducted background checks on individuals seeking access to sensitive areas or information, ensuring only qualified personnel were granted clearance.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
Security Specialist
United States Air Force, USAF
02.2016 - 02.2017
- Performed official work duties by making judgment decisions within proper policy and procedures.
- Wrote detailed report(s) of all security breaches and investigations.
- Updated shift log(s) and produced daily report(s) to document security activities and specific incidents.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Front Gate Security Officer
United States Air Force, USAF
11.2014 - 02.2016
- Established trust with residents and built rapport through consistent, courteous service at front gate of base.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked credentials and identifying paperwork for all incoming employees and visitors.
- Worked independently and collaboratively with co-workers.
Education
Associate of Applied Science - Information Technology: Interactive Web Design
Olympic College
Bremerton, WA06.2026
Certificate of Recognition: Technical Support - Information Technology
Olympic College
Bremerton, WA06.2024
Skills
- Verbal and written communication
- Customer and client relations
- Office Administration
- Professional Demeanor
- Scheduling proficiency
Timeline
Claims Specialist
GEICO, Government Employees Insurance
04.2024 - 05.2025
Front Desk Employee
LA Fitness
09.2022 - 04.2024
Security Coordinator
Edmonds School District
09.2022 - 06.2023
COVID-19 Contact Tracer
Aerotek
11.2020 - 03.2022
Military Police Supervisor
United States Air Force, USAF
02.2019 - 05.2020
Military Police Officer
United States
02.2017 - 02.2019
Security Specialist
United States Air Force, USAF
02.2016 - 02.2017
Front Gate Security Officer
United States Air Force, USAF
11.2014 - 02.2016
Associate of Applied Science - Information Technology: Interactive Web Design
Olympic College
Certificate of Recognition: Technical Support - Information Technology
Olympic College
Similar Profiles
Jessica GreerJessica Greer
Telephone Claims Representative at GEICO, Government Employees InsuranceTelephone Claims Representative at GEICO, Government Employees Insurance
Angela RossAngela Ross
Claims Adjuster at GEICO, Government Employees InsuranceClaims Adjuster at GEICO, Government Employees Insurance
STEVEN MORRISONSTEVEN MORRISON
SALES at GEICO, Government Employees InsuranceSALES at GEICO, Government Employees Insurance
Cardair EvansCardair Evans
Claims Representative at GEICO, Government Employees InsuranceClaims Representative at GEICO, Government Employees Insurance
SAIMON ODEHSAIMON ODEH
Volunteer at NAVolunteer at NA