Travis Smith
Scottsdale,AZ
Summary
Detail-oriented professional focused on delivering exceptional support for the customer experience. Successfully manages concerns and resolves conflicts in conjunction with maximizing team performance while driving results. Offers a strong background in sales, KPI management, and people development.
Overview
12
12
years of professional experience
Work History
Barback
Cala
04.2023 - Current
- Coordinated with servers and bartenders to maintain smooth operation of bar area, restocked glassware, cleaned tables and organized bar top
- Collected trash, wiped up spills, and removed dishes from bar top in order to maintain fresh and clean customer areas.
- Learned how to make wide variety of mixed drinks.
- Operated POS system to collect payments from customers.
- Monitored food and beverage supplies, assisting with restocking
Membership Concierge
Life Time Fitness Inc.
09.2022 - Current
- Maintained front desk concierge to provide visitors with access to relevant information pertaining to membership benefits .
- Remedied issues quickly and effectively through active listening, conflict resolution and effective communication.
- Worked closely with guests, to remedy any membership discrepancies
Inbound Receiving Manager
Ericsson
06.2020 - 08.2022
- Identify and resolve process failures and gaps in operational execution.
- Trained new staff on working with SAP, WCS, automation, lean manufacturing and waste reducing techniques while using company policies and safety procedures for rapid onboarding.
- Developed and improved operations through analysis of metrics and other performance data.
Logistics Manager
Academy Sports + Outdoors
03.2018 - 06.2020
- Responsible for overall execution of firearm sales and audits in compliance with federal and state laws.
- Provided direct professional development and to subordinates responsible for managing logistics team.
- Executing scheduling using Kronos, hiring and onboarding using Compass.
Operations Manager
Kroger
10.2012 - 03.2018
- Responsible for working with department heads and associates to identify opportunities in store ,
develop timely solutions and create action plans - Assisted store director in staffing, reducing turnover, daily store operations, and regular store level
financial performance discussions. - Partnered with vendors and suppliers to effectively manage and budget.
Education
Bachelor of Science - Kinesiology
Grambling State University
Grambling, LA05.2008
Skills
- Strategic Planning
- Staff Training & Development
- Budgeting & Forecasting
- Strong Leadership & Organizational skills
- Conflict Resolution
- Excellent customer service and communication skills
- Management Interaction
- Efficient Multitasking and Decision-Making
- Attention to detail
Timeline
Barback
Cala
04.2023 - Current
Membership Concierge
Life Time Fitness Inc.
09.2022 - Current
Inbound Receiving Manager
Ericsson
06.2020 - 08.2022
Logistics Manager
Academy Sports + Outdoors
03.2018 - 06.2020
Operations Manager
Kroger
10.2012 - 03.2018
Bachelor of Science - Kinesiology
Grambling State University
Similar Profiles
Nathaniel BenitezNathaniel Benitez
Floor Manager/Bartender at CalaFloor Manager/Bartender at Cala
Alyson JohnsAlyson Johns
Server at CALAServer at CALA
GABRIELE AIANAGABRIELE AIANA
Doorman at L'Ea Bianca Luxury Resort 71 Cala Dei GinepriDoorman at L'Ea Bianca Luxury Resort 71 Cala Dei Ginepri