Summary
Overview
Work History
Education
Skills
Certification
Certification Expiration Dates
References
Timeline
Generic

Harrison Roney

Mount Juliet,TN

Summary

Customer-focused Front of House Team Member with 4 years of experience in every front area. Warm and detail-oriented food service professional with exceptional listening skills and memory to best engage customers and present and sell menu options. Committed to building immediate rapport with diners and maximizing restaurant sales.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barback

Patterson House
Nashville, TN
12.2023 - Current
  • Set up glassware for customers in anticipation of drink orders.
  • Responded to customer requests promptly and professionally.
  • Maintained a clean work environment by sweeping floors and disposing of trash.
  • Assisted bartenders by stocking beer, wine, liquor, and other bar items.
  • Restocked ice and prepared garnishes for drinks.
  • Cleaned the bar area including counters, glasses, and utensils throughout shift.

Bartender

Red Robin
Mount Juliet
07.2023 - 11.2023
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Greeted customers and provided excellent customer service.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Stocked ice bins and coolers as needed throughout shift.
  • Resolved customer complaints in a professional manner.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Barback

Soho House & Co.
Nashville
03.2023 - 06.2023
  • Assisted bartenders by stocking beer, wine, liquor, and other bar items.
  • Restocked ice and prepared garnishes for drinks.
  • Cleaned the bar area including counters, glasses, and utensils throughout shift.
  • Set up glassware for customers in anticipation of drink orders.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Organized bottles and cans on shelves according to brand or type.

Server/Bartender

Happys Sport Lounge
Murfreesboro
10.2022 - 04.2023
  • Prepared and served alcoholic beverages
  • Performed barback duties
  • Provided friendly and fast customer service
  • Performed opening and closing duties
  • Experience with fast paced and high volume bars and dining establishments.

Airport Customer Service Agent

Southwest Airlines
Nashville
05.2022 - 09.2022
  • Handling ticketing, baggage check-in, baggage claims, reservations, information inquiries and resolving complaints and problems
  • Operating the Gates for Southwest Aircraft, and loading passengers/cargo on aircraft while following FAA guidelines
  • Checks in Cargo
  • Answers telephone to provide information to callers and communicate Airport policies to passengers
  • Completing transactions required to board the aircraft in a timely and efficient manner
  • Operating computer applications that identify reservation details, luggage claims and passenger's destinations.

Server/Bartender

Movie And Dinner
Airway Heights, WA
10.2019 - 04.2020
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications
  • Trained and mentored newly hired employees to explain process flow and safety procedures
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

Education

High school diploma -

Cheney Highschool
07.2020

Skills

  • Sales
  • Training and mentoring
  • Food Preparation
  • Computer Handy
  • Point of Sale Systems
  • Issue Escalation
  • Hospitality Service Expertise
  • Ordering procedures
  • Process Improvement
  • Negotiation
  • Kitchen Experience
  • Budgeting
  • Serving Experience
  • Leadership
  • Bartending
  • Strategic Planning
  • Research
  • Team Management
  • Marketing
  • Pricing
  • Microsoft Office
  • Restaurant Experience
  • Health Codes Compliance
  • Engaging Personality
  • Cash and Credit Transactions
  • New Hire Training

Certification

  • Driver's License
  • Food Handler Certification
  • ABCP Certification

Certification Expiration Dates

01/01/25, 01/01/25

References

References available upon request.

Timeline

Barback

Patterson House
12.2023 - Current

Bartender

Red Robin
07.2023 - 11.2023

Barback

Soho House & Co.
03.2023 - 06.2023

Server/Bartender

Happys Sport Lounge
10.2022 - 04.2023

Airport Customer Service Agent

Southwest Airlines
05.2022 - 09.2022

Server/Bartender

Movie And Dinner
10.2019 - 04.2020

High school diploma -

Cheney Highschool

Similar Profiles

CREATE PROFILE
Harrison Roney