Travis Smith
Nashville,TN
Summary
Hospitality professional with extensive experience at The Cheesecake Factory, excelling in leadership, sales, and guest satisfaction. Skilled in training staff, enhancing sales, and utilizing product knowledge to anticipate guest needs. Proficient in Microsoft Office Suite, with a strong focus on maximizing table turnover, and delivering exceptional service in high-end dining settings.
Overview
7
7
years of professional experience
Work History
Senior Server/Trainer
The Cheesecake Factory
Franklin, Tennessee
01.2021 - Current
- Lead staff to ensure exceptional guest experiences through a positive attitude, great communication, attention to detail, and in-depth product knowledge
- Build brand awareness and loyalty with guests by marketing ongoing promotions and beverage pairings
- Collaborate with various levels of staff to guarantee the prompt and accurate delivery of food products
- Utilize company point-of-sale and digital ordering systems to input orders and collect payments
- - New Hire Trainer with in-depth company knowledge and the ability to multi-task under pressure
- - Consistently receiving positive guest reviews and fostering strong work relationships
- - Increased shift sales through engaging guests, product education, and upselling opportunities
Server/To-Go Specialist/Trainer
Olive Garden
Tallahassee, Florida
01.2019 - 01.2021
- Fostered enjoyable guest experiences through a thorough understanding of product offerings and a keen attention to detail
- Processed and coordinated individual and catering phone orders by maintaining clear and consistent communication with kitchen staff and management
- Trained new employees to meet company standards, adhere to health and safety guidelines, foster teamwork, and ensure guest satisfaction
- - Promoted to To-Go-Specialist during Covid-19 pandemic restrictions
- - Established strong connections with guests and colleagues
- - Balanced working while attending college and managing expenses
Education
Bachelor of Science - Digital Marketing
NORTHERN ILLINOIS UNIVERSITY
DEKALB, IL01.2024
Skills
- Leadership
- Public speaking
- Collaboration
- Sales
- Product Marketing
- Microsoft Office Suite
- Google Analytics
- Problem-Solving
- Anticipation of needs
- Communication
Timeline
Senior Server/Trainer
The Cheesecake Factory
01.2021 - Current
Server/To-Go Specialist/Trainer
Olive Garden
01.2019 - 01.2021
Bachelor of Science - Digital Marketing
NORTHERN ILLINOIS UNIVERSITY