Travis Strang
Wayland,MI
Summary
Retail management expert with a strong focus on team dynamics and customer service enhancement. Demonstrated success in payroll scheduling and inventory control, leading to improved productivity and compliance. Proven track record of fostering collaboration within teams to achieve operational excellence.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Assistant Manager
Bargain Lane
Wyoming, Michigan
03.2025 - Current
- Supervised daily operations to optimize workflow in retail environment.
- Managed customer service inquiries and complaints to enhance customer satisfaction.
- Enhanced customer engagement strategies through collaboration with management.
- Oversaw employee scheduling, duty assignments, and attendance records.
- Coordinated inventory management to ensure optimal stock levels and organization.
- Resolved team conflicts effectively to maintain a harmonious workplace.
- Guided junior staff on tasks and project objectives to promote team development.
- Ensured compliance with safety regulations and company policies consistently.
Delivery Driver
DoorDash
02.2022 - 03.2025
- Ensured on-time delivery of goods in excellent condition for customer satisfaction.
- Delivered food promptly to customers in assigned areas.
- Coordinated delivery schedules to ensure timely completions.
- Updated customers on delivery status to enhance satisfaction.
- Handled cash transactions accurately during deliveries.
- Collaborated with local restaurants for order pickups.
Attendant
Wesco
Plainwell, MI
03.2021 - 03.2022
- Delivered exceptional customer service in high-volume retail environments, enhancing customer satisfaction and loyalty.
- Processed cash, credit, and digital payments accurately and efficiently, ensuring compliance with company procedure.
- Addressed customer product inquiries with knowledgeable assistance, fostering positive shopping experiences.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Stocked merchandise to support efficient daily store operations.
Packaging Specialist
Perrigo
Allegan, MI
10.2019 - 02.2021
- Established and operated packaging lines in compliance with FDA standards.
- Trained new staff on packaging protocols and safety measures to ensure compliance and operational readiness.
- Collaborated with team members to streamline packaging processes, resulting in smoother workflow.
- Documented packaging procedures and maintained accurate records.
- Completed regulated documentation with precision and accuracy.
- Supported initiatives to enhance production efficiency, quality, and safety through active participation in team discussions.
Assistant Manager
Goodwill Industries of Greater Grand Rapids
Grandville, MI
06.2017 - 10.2019
- Managed scheduling, payroll, onboarding, coaching, and performance evaluations to optimize team performance and support growth.
- Directed daily operations for a team of 30 employees, ensuring productivity and efficiency.
- Trained staff on customer service best practices and organizational policies, enhancing team engagement and service quality.
- Coordinated production goals that generated over $1 million in annual sales.
- Resolved customer concerns effectively, contributing to a safe and productive workplace.
Farming
The Palmer Farm
Dorr, Michigan
03.2011 - 06.2017
- Administered feed to cattle, goats, pigs, and chickens daily to support animal health and productivity.
- Maintained cleanliness of animal pens and barns, ensuring compliance with hygiene standards for animal welfare.
- Repaired buildings, fences, and other structures to secure livestock and prevent escapes.
Machine Operator
Bata Plastics
Grand Rapids, MI
07.2013 - 07.2014
- Operated injection molding machines to efficiently produce plastic components while meeting quality standards.
- Trained new operators on machine operation and safety protocols, improving overall team competency.
- Assisted in troubleshooting machine malfunctions, facilitating quicker resolution of operational issues.
- Collaborated with team members to streamline workflow, minimizing downtime.
- Adhered to safety guidelines, ensuring a secure working environment at all times.
Machine Operator / Hi-Lo Driver
Challenge Manufacturing
Holland, Michigan
11.2009 - 12.2010
- Loaded and unloaded materials efficiently, maintaining continuous production flow.
- Operated forklifts and manufacturing equipment, contributing to streamlined production processes.
- Collaborated with welding teams to meet production goals, fostering effective teamwork.
- Followed safety protocols, ensuring a secure working environment for all personnel.
- Inspected finished products for quality assurance prior to packaging and shipping.
Education
High School Diploma -
Hopkins High School
Hopkins, MI05-2007
Skills
- Retail management
- Staff scheduling and payroll
- Customer service and support
- Inventory control and production planning
- FDA compliance
- Process improvement
- Team leadership
- Goal achievement in production
- Training and coaching
- Conflict management strategies
- Scheduling and workflow optimization
- Cash management
- Analytical analysis
- Forklift Certification
- Interviewing and hiring oncoming staff
Certification
- Forklift certified
Professional Highlights
- Led, coached, and scheduled a team of up to 35 employees.
- Managed payroll and staffing while maintaining efficient daily operations.
- Helped achieve production goals supporting more than $1 million in annual sales.
- Experience leading teams in both retail and manufacturing environments.
- Known for strong organization, problem-solving, and operational leadership.
Timeline
Assistant Manager
Bargain Lane
03.2025 - Current
Delivery Driver
DoorDash
02.2022 - 03.2025
Attendant
Wesco
03.2021 - 03.2022
Packaging Specialist
Perrigo
10.2019 - 02.2021
Assistant Manager
Goodwill Industries of Greater Grand Rapids
06.2017 - 10.2019
Machine Operator
Bata Plastics
07.2013 - 07.2014
Farming
The Palmer Farm
03.2011 - 06.2017
Machine Operator / Hi-Lo Driver
Challenge Manufacturing
11.2009 - 12.2010
High School Diploma -
Hopkins High School