Travis Thompson
Des Moines,IA
Summary
Dedicated professional with a wide degree of knowledge to service customers over the phone or in the warehouse. Committed to maintaining professional relationships to make a safe and profitable work environment.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Yellow
02.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered emails via salesforce and coordinated drop trailer to large accounts
Delivery Driver
Matthews International
02.2014 - 02.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer sometimes needing to call business owners personally to coordinate best times.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries of cargo that was 100 lbs minimum weight.
Paratransit Driver
Fraser Ambulance
08.2013 - 02.2014
- Transported elderly, disabled or otherwise limited passengers to doctors' offices and medical appointments.
- Worked different route every day based on changing passenger locations and destinations.
- Operated hydraulic wheelchairs lifts, and learned to troubleshoot when not working.
- Operated wheelchair compatible vehicles including passenger vans and buses.
- Took customers to appointments and built positive relationships with healthcare staff.
Fire/Medic
Norwalk Fire Department
01.2010 - 02.2014
- Responded to calls in the capacity of a firefighter and EMT
- Taught CPR instructor as American Heart Association instructor.
- Operated Vehicles from standard car up to 100 foot ladder truck.
- Monitored patients' vital signs to assess condition and identify necessary medical interventions in accordance with the medical director.
- Operated personal protective equipment from structural firefighter clothes to breathing apparatuses.
Education
High School Diploma -
Norwalk High School
Norwalk05.2004
Skills
- Grammar
- Order and Refund Processing
- Project Management Abilities
- Salesforce
- Pre-Trip and Post-Trip Inspections
- Emergency Management
Timeline
Customer Service Representative
Yellow
02.2022 - Current
Delivery Driver
Matthews International
02.2014 - 02.2022
Paratransit Driver
Fraser Ambulance
08.2013 - 02.2014
Fire/Medic
Norwalk Fire Department
01.2010 - 02.2014
High School Diploma -
Norwalk High School
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